Sales Engineer

Gearset is the world's largest Salesforce DevOps solution with 4x more customers than our nearest competitor. We know DevOps. 

Since 2022, we’ve nearly tripled our total employees to 310, and we’re only just getting started. These employees are primarily around the three offices of Gearset - Cambridge, Belfast & Chicago.

• This is a highly consultative role, requiring you to build a deep understanding of our users, the Salesforce platform and release management in general. If you’re excited by helping our users succeed, committed to delivering a great customer experience and enjoy solving challenging problems, our customer success team is right for you.
• You’ll become a subject-matter expert on Salesforce DevOps and on Gearset, providing support and advice to users as they implement our product and embed it into their teams. 
• Working closely with our sales team, you’ll run tailored product demos and guide technical discussions, confidently advising on everything from the intricacies of git-based development to configuring continuous integration pipelines. 
• You’ll demonstrate how Gearset solves user’s challenges and ensure they receive world-class customer support.
• You’ll work in a cross-functional team of developers, salespeople and marketers. 
• Your close user contact will also feed into our ongoing product development and be the voice of users throughout the company.

• Work closely with our sales team to maximise opportunities by building tailored customer success plans that speak to the needs of our users and demonstrate the value of Gearset
• Debug complex issues and provide world-class technical support by developing a deep understanding of Gearset, Salesforce, our users and their challenges
• Provide consultative advice to our customers on best practices in DevOps and how to implement them with Gearset
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
• Help improve the technical knowledge of our sales team, coaching them on new developments within Gearset and the wider Salesforce ecosystem
• Influence product development by working closely with our product, marketing and sales teams to collect and digest user feedback
• Maintain a laser focus on quality, with top-notch written and spoken communication
• Keep abreast of our competition, product development and changes to the ecosystem
• Contribute to our support documents to ensure they’re clear and accurate and research and write new content to fill any gaps

• Previous experience in technical pre-sales particularly involving Salesforce backup solutions.
• A technical predisposition and the desire to learn
• The ability to convey complex technical topics with simplicity
• Knowledge of git/version control & software development practices
• Demonstrable exceptional writing skills and attention to detail

• Salary (70%) + Bonus (30%) is £70,000 - 85,000.
• This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role, of up to £1500 per year
• Top-end hardware provided
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company pension plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits
• Opportunity to join our Long Term Incentive scheme

Gearset is the leading Salesforce DevOps platform trusted by more than 2000 companies around the globe, including McKesson and IBM. We’ve the fast-paced, exciting environment of a startup, with the success and ambition of a scaleup, with offices in Belfast, London, and Chicago, alongside our Cambridge (UK) HQ.

We’re proud of our unique culture built on trust, collaboration, transparency, and teamwork, allowing us to have a feedback-driven culture that keeps us focused on delivering the best solution for our customers.

Alongside our Glassdoor score of 4.5/5, and customer G2 scores of 4.7/5, we hold three awards from Best Companies UK: Top 5 Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company, and Top 5 Best Technology Company to work for in the whole of the UK.