Sales Associate

Location: Sydney, Australia

Hours: A hybrid/work-from-home role after passing 6-month probation, with availability to work from 7am to 3.30pm Mon-Fri (required to work from office 2x days per week.)

Who You Are:

The Sales Associate is responsible for providing service to inbound customer inquiries that are service-related by providing information and solutions as well as troubleshooting in English and other languages. This role also is responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of customer service and sales, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. Collaborates with sales team by providing administrative assistance and general support. The Sales Associate use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and vital to our team.

• Receives and processes inbound customer service and sales queries from clients via telephone, email and online chat function.
• Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
• Encourages and enables customer to self-serve.
• Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice and report processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
• Handles customer service requests related to password resets, download issues, technical questions, etc.
• Creates Customer Relationship Management (CRM) tickets for inter-departmental support.
• Other duties/assignments/projects as assigned by the management.

• Based in Sydney with the relevant work visa
• Desired minimum 2 years relevant customer service experience
• Must have excellent written and verbal English; additional language skills (APAC languages preferred, i.e. Thai, Cantonese, Mandarin, etc) are a plus for this role.
• Availability to work from 7am to 3.30pm Mon-Fri
• Hybrid role - required to work from office located in North Sydney 2x days per week.
• Strong interpersonal, organizational and communication skills
• Strong attention to detail
• Strong customer service skills, and the ability to build and maintain relationships via telephone and email
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, CRM, Salesforce, etc.)
• As a hybrid/work-from-home role after passing 6-month probation, minimum home internet speed bandwidth of at least 10Mbps is required to ensure comfortable work from home setup

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.