Trainer, Service and Customer Success - Global Sales Enablement

You are a high-performing, skilled commercial professional who has proven themselves in a high-stakes commercial environment, in customer success, renewals and/or customer care. You’re passionate about the art of selling and the importance of service but are just as interested in helping others to master their craft. 

You’re a credible self-starter with a comprehensive understanding of Getty Images’ products and processes (or are willing to put in the work to get up to speed quickly).  You’re able to build rapport with service agents and reps to identify knowledge or skills gaps, coming up with innovative solutions that work for them and help them to deliver incrementally

You understand that our sales and service teams are time constrained and want applicable insights they can implement straight away; you understand that delivering dynamic sales training and coaching both virtually and face to face will help our people do that.

You think strategically and balance this by consulting widely, building relationships, moving quickly and being willing to experiment. This is an environment that is rarely the same from one week to the next but, of course, has the stability and credibility of being the industry leader.

You’re connected with the outside world, making time to learn from other learning and enablement experts and bringing that insight in-house for the benefit and betterment of the team.  You want to be part of creative, fast-moving, game-changing global team who does inspiring, behavior changing work. Welcome to the Sales and Service Enablement team at Getty Images

• We are looking for someone experienced in sales and customer service and who wants to develop as a trainer to join our global Sales and Service Enablement team.  Your specific remit will be the CSA and CSM teams in our AMER region and it will be a distinct advantage if you also have experience of key account management or business development.
• You’ll be partnering closely with your colleagues in the wider Sales Enablement and Sales Operations teams as well as the sales organization globally to drive continuous improvement in the sales, service, product and process skills of both new and seasoned reps, CSAs and managers
• Identification of skills gaps vs our agreed role standard at all levels from rep to manager
• Design and confident, authoritative delivery of comprehensive sales, renewals and service skills training for the Getty Images teams in your remit
• Managing the successful onboarding of any new starters aligned to our framework and agreed milestones
• Coaching service and sales reps and frontline sales managers, either scheduled or "in the moment"
• Keeping abreast of sales and service tools, techniques and resources to keep our teams’ skills sharp
• Working with business subject matter experts, designing relevant content and tools to increase our employees’ level of knowledge and confidence in serving our customers and our business
• Promoting a self-serve/Train-the-Trainer mentality and shared accountability for learning programs

• 5+ years relevant work experience
• Proven commercial sales and customer experience, preferably to senior sales or service/Line manager level
• Relevant coaching experience working with sales and service reps and/or managers to improve skills and enhance results
• Effective verbal and written communication skills
• To be a driven, self-starting team player able to prioritize and manage projects in a fast-paced environment
• Strong negotiation and influencing skills within all levels in the organization including senior leadership
• Proven track record of forming and maintaining positive business relationships
• The ability to work autonomously and remotely from direct line management and/or your peers and colleagues

• Proven history of improving sales or service performance through creation and delivery of tailored training 
• Ability to integrate multiple learning techniques to maximize retention of new skills

• Industry knowledge
• Experience working across multiple global locations
• Experience with WorkRamp or other learning management platforms, Office 365 (including SharePoint and Stream), Zoom, Kahoot
• Willingness to travel if needed
• Any non-English language capability

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work. Our flexible time off policy is above industry standard. We offer premier benefits with options including above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans, global employee assistance programs, legal, pet, home, and auto coverage at preferential group rates and discounts, as well as retirement and financial education and tools. Full-time employees working at least 25 hours per week are eligible for these programs and health benefits on the 1st of the month following their date of hire.  

Getty Images Holdings, Inc is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our Employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.