Senior Support Specialist with SQL

GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge.

Now, you can be part of it!

We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform.

The ideal candidate should also have a good record of building solid relationships with clients and be a good team player 😊

• Leading the resolution of complex technical queries and providing clear communication of solutions to clients on a daily basis

• Handling advanced case triage and efficiently resolving escalated issues in the queue and case tracking system, ensuring compliance with departmental standards

• Monitoring and ensuring adherence to Service Level Agreements (SLAs) for high-priority cases

• Gathering and analyzing detailed information and data from clients to resolve issues or to prepare well-documented handovers to the development team

• Taking ownership of service requests, prioritizing tasks, and ensuring timely resolution within the agreed SLAs

• Conducting and facilitating client meetings/calls, offering expert insights and fostering strong client relationships

• Mentoring and guiding junior support team members to enhance overall team performance

• Working in shifts to ensure continuous support coverage

• Proven experience in troubleshooting and working with SQL at an advanced level

• Strong expertise in writing and optimizing complex SQL queries

• Demonstrated analytical thinking and the ability to quickly diagnose and resolve intricate problems

• A structured, solution-oriented approach to work, with the ability to perform effectively under pressure

• Excellent communication and interpersonal skills for managing client relationships and internal collaboration

• Proficiency in English at a minimum B2 level

• Strong time management and organizational skills

• Experience in mentoring or leading teams is highly desirable

• Opportunities to grow your knowledge within your area of expertise 🚀
• Friendly working atmosphere in a professional team 👈
• Employee-oriented working culture 🤝
• Possibility to work partly remotely 💻
• Sports subscription 🏀
• Subsidized English classes 💂🏻
• Private healthcare 🏥
• Small teams
• International projects
• Free coffee ☕️
• Free fruits 🍎
• Free breakfasts 🍳
• Startup atmosphere 
• No dress code 💃🕺