Customer Service Representative

We're seeking an enthusiastic, highly-motivated Customer Service Representative to join our growing team in Winter Garden, FL. In this role, you'll be the first point of contact for our valued customers, providing solutions and support that exceed expectations. This position offers opportunities for career advancement in a dynamic, fast-paced environment where your contributions are valued and recognized.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
• Address customer complaints with care and precision to achieve full customer satisfaction
• Communicate frequently customers' suggestions to the team to troubleshoot and improve services
• Follow established protocols when managing challenging customer issues and escalate to appropriate parties when needed
• Create detailed records of all customer interactions and follow up to ensure all questions have been answered
• Keep track of customer accounts and make updates with new account information as necessary
• Assist guests with booking inquiries, property information, and local recommendations
• Coordinate with property management teams to resolve maintenance or service issues
• Maintain knowledge of all rental properties, policies, and seasonal promotions
• Participate in team meetings and training sessions to continuously improve service quality

• Experience working in a customer-oriented atmosphere
• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency with computer systems and ability to learn new software quickly
• Ability to remain calm and professional in high-pressure situations
• Excellent time management skills and ability to prioritize tasks effectively