Community Engagement Specialist

Community Engagement Specialist

Salary Range: $63,011 - $75,613

GGRC is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We are looking for a Community Engagement Specialist who will be Evaluating and monitoring day and specialized services within Agency’s three counties to ensure the quality of services provided to people supported to and in  compliance with Title XVII, California Code of Regulations, Agency standards and best practices  for programs. The purpose of Golden Gate Regional Center's (GGRC’s) Community Engagement Specialist is to coordinate GGRC's activities as related to the Centers for Medicaid and Medicare Services (CMS) and the Home and Community Based Services Settings Final Rule (HCBSFR). Specifically, this role: Participates in activities to support GGRC and its Service Provider community in reaching compliance with HCBS requirements. Provides consultation and technical assistance to Service Providers and regional center staff regarding HCBS requirements. Serves as supplementary GGRC staff contact for all Quality Assurance issues related to HCBS requirements. Maintains communication with Service Providers to complete ongoing HCBS compliance monitoring to assess the need for and progress in making required changes to existing programs. Acts as a liaison to programs, and complete monitoring tools and guidance for the successful transition to the HCBS-FR. Ensure all programs provide services that are community based, competitively employed and at least at the minimum wage level.

When you are considering a new job, it’s normal to have tons of questions. Here are a few things we get asked all the time.

Where will I work? 

The Community Engagement Specialist position is a full-time position operating out of the San Francisco office in a hybrid schedule. This position will require you to travel locally within the counties of San Francisco, San Mateo, and Marin. Access to reliable transportation permitting travel to and between many different locations throughout the day in order to perform the outlines responsibilities of the position.

What you’ll Do:             

·        Specifically, this role: Participates in activities to support GGRC and its Service Provider community in reaching compliance with HCBS requirements.

·        Coordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow-ups, and providing ongoing monitoring.

·        Acts as an independent evaluator, as an evaluation team leader, or as a QA team member.

·        Participates in State reviews of GGRC services.

·        In coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations, HCBS-FR, and best practices in the field.

·        Analyze and review changes in relevant sections of Title XVII, XXII, HCBS-FR and DDS standard regulations and makes policy recommendations as appropriate.

·        Participates in the Request for Proposal process for service provider selection as needed.

·        Develops plans of correction for underperforming programs as needed and provides follow up

·        Serve on in-house and community committees and task forces to improve quality of community programs.

·        Provide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representatives.

·        Works with other departments throughout the Agency to revise policies, procedures and forms to ensure compliance with Federal requirements.

·        Attends local and statewide meetings with counterparts in other Regional Centers to exchange information.

·        Collects, maintains and disseminates data as required regarding HCBS Final Rule activities to Agency staff and community partners.

·        Participates in meetings with Community Care Licensing and other regional centers.

·        Provide technical assistance to community programs, including targeted training seminars.

Participate in special projects, and assist with additional duties or tasks as assigned.

·        Bachelor’s degree in social work or related human services field. Master’s degree is preferred.

·        2+ years post-graduate work, one of which must be in the field of developmental disabilities.

·        2-3 years in interpreting and implementing federal and state regulations and developing policies and procedures to comply with regulations. 

·        Experience in supporting people with Intellectual/ Developmental Disabilities is desired but not required.

·        4+ years working in social services in case management, program management or  quality assurance  and/or resource development

Skills

·        Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation.

·        Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner.

·        Documenting and maintaining accurate data, reports and records.

·        Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications.

·        Coordinate and facilitate training to individuals and groups who receive regional center services.

·        Ability to travel in the community and throughout the state.

·        Working cooperatively and effectively with individuals supported and their families, providers of employment services and the business community partners.

·        Ability to work with a diverse group of people.

·        Program evaluation and development.

·        Seminar and workshop presentation.

·        Participate in special projects, and assist with additional duties or tasks, as assigned.

·        Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act.

Competency Traits

·        Ability to collaborate with a broad spectrum of providers and community partners.

·        Communication of technical requirements (policies, procedures, regulations and expectations) to diverse groups.

·        Problem identification and analysis.

·        Ability to interpret guidelines and standards and apply them in a fair and consistent manner.

·        Active listening

·        Adaptability

·        Collaboration/Teamwork

·        Customer service orientation

·        Organizational skills

·        Time management

·        Self direction

Desired Qualifications

·        Experience in multi-cultural settings and/or multi-lingual capacity

What are the benefits to working with GGRC?

Generous Tuition Reimbursement Program that reimburses qualifying employees up to $10,000 per fiscal year.

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage.

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 10 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education.

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

How to apply:

GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.

Golden Gate Regional Center is an Equal Opportunity Employer.