Information Systems Manager

About Goodwill Industries of the Summit, Inc.:

At Goodwill Industries of the Summit, Inc., our mission is to assist individuals with disabilities and other vocational disadvantages to achieve full participation and integration into society through the power of work.  We envision persons with barriers to employment being able to choose rewarding employment, achieve financial security, and build careers and lives for themselves and their families, thus enriching our communities.  Goodwill Industries of the Summit and its subsidiaries have been serving West Virginia communities across 20 counties for over 70 years.  Our mission is carried out through the operation of 16 traditional retail stores, an eCommerce online store, two Prosperity Career Centers, numerous business contract sites, an extensive salvage recycling program, and two additional subsidiaries.  Our Donated Goods Retail Division has grown by over 400 percent in recent years with the addition of four brand new retail stores and two existing store relocations since 2021, leading our company to be named one of the fastest-growing Goodwill organizations in the country.  GIS has also welcomed the addition of two new subsidiaries in recent years:  Peak Living Services, which provides transitional housing to veterans and other individuals experiencing homelessness, and SW Resources, an organization that provides vocational services and employment to individuals with disabilities.

Eighty-six cents of every dollar received by Goodwill Industries of the Summit and its subsidiaries goes toward funding our mission of delivering job training and related services to those in need.  Last year alone, our organization provided job assistance to nearly 1,300 individuals throughout our service region via our innovative programs and partnerships.  One such program, known as Wheels to Work, seeks to bridge the transportation gap often felt in rural West Virginia by providing employees the opportunity to apply for assistance in purchasing a vehicle.  We believe that people are our greatest asset here at GIS and subsidiaries, and every day our team works together toward a common goal of meeting people where they are and providing them the resources necessary to improve their lives through the pursuit of gainful employment.  Join us in changing lives, our community, and the future of West Virginia!

About Charleston, West Virginia:

Goodwill Industries of the Summit and subsidiaries’ corporate headquarters is located in the heart of downtown Charleston, West Virginia, the state’s capitol city.  Nestled deep within the picturesque Appalachian Mountains, Charleston is a confluence of cultural, government, business, and recreational pursuits within the region.  The city’s blend of art, fine dining, educational, and recreational offerings for individuals of all ages makes it an ideal place to live and raise a family.  Symphony, theatre, live music, farmer’s markets, multiple fitness centers, museums, excellent public and private schools, and an international airport can all be found within city limits.  Opportunities for world-class outdoor adventures and spectacular sightseeing can be found just a 45-minute drive outside of Charleston at New River Gorge National Park and Preserve.  Explore all that Charleston and the Mountain State have to offer here:

https://www.charlestonwv.gov/

https://wvtourism.com/

Goodwill Industries of the Summit, Inc. (GIS) and subsidiaries, based in Charleston, West Virginia, is currently seeking a Information Systems Manager to oversee the development, support, execution, and evaluation of all company-wide IT operations.  The Information Systems Manager will manage employees within the IT department, liaise with other departments to ascertain technological requirements, and develop solutions that are in line with the organization’s goals and objectives.

Key Responsibilities:

• Designs and implements IT operations and infrastructure for all of Goodwill Industries of the Summit, Inc., and its subsidiaries.
• Oversees GIS and subsidiaries’ inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Develops IT policies and systems procedures.
• Prepares financial budgets and performance reports.
• Instructs users in the use of equipment, software, and manuals and displays good customer service and end-user rounding for GIS and subsidiaries’ users. 
• Directs activities with outside IT support providers, vendors, network services, or other information systems groups to provide help desk and network administration services.
• Provides updates, status, completion information, and problem request tracking, via voicemail, e-mail, or in-person communication.
• Maintains hardware and software attrition schedule.  Assists in the development of recommendations for replacement of defective or inadequate hardware or software packages. Acts as project manager for selection and execution of new software and hardware implementation.
• Directs and manages the development, implementation, installation, and operation of information and functional systems in accordance with the organization’s strategic objectives, growth and projected needs.
• Refers IT issues to appropriate outside vendors for correction as necessary.
• Purchase all computer, telephone, and security system hardware and software.
• Directs coordinating network within GIS and subsidiaries, telephone and security system updates, including but not limited to user additions and deletions, software upgrades, and device replacement and management.
• Maintains professional customer service relationships with and consults with technical personnel, and vendors for services and products. 
• Directs and manages computer operation scheduling, backup, storage, and retrieval functions.
• Develops, maintains, and tests disaster recovery plans.
• Maintains and monitors SOP for Information Technology department.
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Six (6) to eight (8) years of experience working in IT operations, supervising technology teams, and overseeing information technology projects.
• Valid driver’s license and clean driving record required.  
• Must have ability to travel extensively within the local area.

A competitive compensation and benefits package for similar positions within the region will be offered.  Goodwill Industries of the Summit, Inc. offers benefits including retirement, group health, dental, and vision insurance, life insurance, short and long-term disability, and paid time off.  All your information will be kept confidential according to EEO guidelines.