Business Analyst (Information/Security Team) - JT

Gorilla Logic provides nearshore Agile teams to Fortune 500 and SMB companies, bringing unparalleled expertise in the delivery of full-stack web, mobile, and enterprise applications. Our highly collaborative Agile Gorillas are uniquely qualified to implement complex software initiatives. With offices in the United States, Costa Rica, Colombia and Mexico, Gorilla Logic helps clients gain competitive advantages to achieve results faster.

Business Analyst (Information/Security Team)

Gorilla Logic is looking for a Business Analyst to support our client's Information/Security team. This team is focused on governance, risk, and compliance within the mortgage area of our company, which involves collecting and handling client data.

Responsibilities

* Collaborate with cross-functional teams and stakeholders to gather and analyze detailed requirements, ensuring alignment on product needs and goals

* Work closely with the Product Owner to develop and refine user stories and conditions of acceptance that are accurate, testable, and add measurable value for users

* Support product backlog management by helping prioritize tasks, identifying areas where AI/BI tools can streamline backlog grooming, and ensuring a steady flow of ready-to-develop items

* Participate actively in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives, removing blockers and contributing insights that ensure the team remains aligned and focused

* Partner with UX/UI teams to design user-centric solutions that integrate analytics insights and improve decision-making for the best user experience

* Collaborate with the Product Storyteller to identify opportunities for user feedback, using data insights to uncover trends and inform product direction

* Provide data-informed support for troubleshooting issues, using AI-driven insights to resolve challenges efficiently and enhance user satisfaction

* Assist with competitive research by using AI tools to streamline data collection and analysis, keeping the product up-to-date with market trends

* Act as a collaborative resource for Technical Support Specialists to deliver high-touch resolutions that align with user needs and expectations

* Offer support to the Product Owner and Product Managers, assisting with various tasks to drive project success and ensure high-quality outcomes

* Explore and implement creative strategies to boost customer engagement, such as gamification elements, enhanced onboarding experiences, and other user-centered features that add value and improve product adoption

* Performs other duties as requested by management

Technical Requirements

* Proven experience as a Business Analyst or in a similar role.

* Strong ability to communicate and understand the technical mindset of engineers.

* Proficient in gathering, documenting, and mapping out processes.

* Excellent skills for process and procedure development.

* Bachelor's degree in a relevant field or equivalent experience, with proven experience and knowledge of Agile principles and processes

* 3+ years of experience in a technical or consulting role, ideally in a collaborative, Agile environment focused on iterative product development

* Hands-on experience with AI and BI tools (such as PowerBI) for data analysis and simple visualizations that drive data-informed decision-making

* Experience with SQL, APIs, and Ionic/Angular frameworks is strongly desired, with the ability to leverage these skills to support technical requirements and development processes

* Strong analytical skills with the ability to translate business needs into actionable product requirements that drive user value

* Demonstrated ability to manage and prioritize stakeholder requests, feedback, and conflicting requirements, ensuring alignment with product goals and strategic priorities

* Proficiency with documentation tools and standards, including experience using Confluence, Azure DevOps, or similar platforms to document user stories, requirements, and track project progress

* Strong written and verbal communication skills, with an ability to collaborate effectively and convey complex ideas clearly across cross-functional teams

* Familiarity with product analytics and data-driven decision-making, with a proactive approach to integrating user feedback into product development

* Effective prioritization and project management skills, capable of managing multiple initiatives in a fast-paced, Agile environment focused on continuous improvement