Technical Instructional Designer

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

The Technical Instructional Designer is responsible for developing engaging learning materials, both online and in-class, that empower public sector clients to get the most value from our GovTech solutions. In this role, you will create certification programs specific to the GovTech industry, design hands-on tutorials and labs, and leverage software virtualization techniques to enrich the learning experience. You will work closely with Product Development, Project Managers, Technical Support, and Marketing to ensure training initiatives align with client needs, create value, and support broader organizational objectives.

This full time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be elegible for consideration.

• Design, develop, and maintain comprehensive training materials for online and in-person use, including presentations, manuals, and interactive coursework. 
• Incorporate software virtualization tools and platforms to simulate real-world product usage and environments.
• Develop and launch certification programs tailored for the GovTech industry, establishing clear learning paths and assessments that validate client competencies. 
• Collaborate with subject matter experts to ensure certification content meets industry standards and client requirements.
• Design and deliver interactive labs, workshops, and tutorials that promote active learning and skill mastery. 
• Continuously enhance lab environments to keep pace with product updates and emerging technology trends.
• Partner with Project Managers and other stakeholders to align training objectives with broader client goals, schedules, and project timelines. 
• Advocate best practices to ensure long-term client success and drive adoption of product features.
• Work closely with Product Development to manage system-wide updates that impact training content. 
• Collaborate with Sales and Marketing teams to design content that creates value for clients, supports product adoption, and informs promotional strategies. 
• Contribute to continuous improvement initiatives by sharing feedback from client trainings with internal teams.
• Track and analyze training program metrics (e.g., attendee feedback, assessment results) to identify opportunities for improvement. 
• Regularly evaluate course effectiveness and recommend updates to maintain program relevance and quality.

• Genuine enthusiasm for helping government clients use technology more effectively and achieve their missions.
• Experience creating learning materials in various formats (online, in-class) and using instructional design methodologies. 
• Proven ability to develop and facilitate certification programs, tutorials, and labs.
• Familiarity with responsive web design, accessibility, social media, content management systems, analytics platforms, and online training facilitation. 
• Experience utilizing software virtualization tools to provide hands-on learning experiences.
• Comfortable juggling multiple training engagements with attention to detail, deadlines, and quality standards. 
• Strong problem-solving skills and adaptability in a fast-paced environment. 
• Excellent verbal and written communication skills, including the ability to present complex technical information clearly. 
• Strong consultative approach, fostering positive client relationships and success stories.
• BA/BS degree or equivalent experience in a related field (e.g., Education, Instructional Design, Technology). 
• Previous experience developing certification or training programs for software or technology solutions is highly desirable.

Security and Privacy Requirements

·        Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

·        Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.