Full Time Branch Associate II

70 year old organization looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious inquiries only, please.

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, you’ll fall in love with us.                                                      -Greater Texas 

What we're looking for in a Branch Associate II:

• Someone who demonstrates peer leadership skills and thrives in a collaborative team environment.
• Commitment to delivering top-tier customer service and building strong relationships with members.
• Excellent communication skills and active listening abilities to understand and meet member needs effectively.

What's in it for you as a Branch Associate II:

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career. 

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry. 

• Full Benefits Package - Enjoy competitive benefits that include:

  • Rotating Saturdays and Sundays off for a healthy work-life balance. 

  • 16 hours of paid volunteer time annually to give back to your community. 

  • 10 paid holidays to recharge and spend time with loved ones. 

  • 401k plan with up to 7% employer match to help you secure your future.​ 

  • Tuition reimbursement for continued education and personal growth. 

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.  

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks. 

The Basics of a Branch Associate II:

• Weekly schedules will be set between the hours of Monday thru Friday 8:30 am to 5:15 pm.
• Rotating Saturdays at our Austin-Lamar branch from 8:30 am to 1:30 pm.

What you'll do as a Branch Associate II:

• Assist in training new team members, provide overrides as needed, vault management as needed, handle complex member issues, and participate in business development events.
• Create a Top-Tier experience for members in branch, drive thru and over the phone.
• Educate and engage new members on financial products and services using a needs-based approach.
• Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, for both consumer and business members.
• Process all routine member transactions including payments, deposits, withdrawals, transfers, cash advances, stop payments, money orders, check orders, stamps, cashier’s checks, gift cards, safe deposit box access, savings bonds.
• Handle member account maintenance including debit card maintenance, address changes, adding joint members, closing accounts, etc.
• Problem solve member issues through various communication channels including in-branch, phone, email, etc.
• Participate in volunteer events.
• Process opening and end-of-day procedures for branch.
• Listen to cues from members for additional product needs & make referrals to product experts (Financial Consultants and Loan Officers).
• Assist in maintaining a Top-Tier branch appearance.
• Adhere to established security protocols to ensure a safe environment is maintained.

Must Haves as a Branch Associate II:

• Building Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
• 1 year + experience in a Member Services or equivalent role.
• HS Diploma/GED

Nice to Haves as a Branch Associate II:

• Bilingual in Spanish and English

All your information will be kept confidential according to EEO guidelines.