IT Support Analyst

70 something looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious connections only, please.

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, you’ll fall in love with us.

                                                        -Greater Texas

What's in it for you as an IT Support Analyst:

• Growth & Development:
  • Ongoing training and coaching to expand your skill set and career potential.
  • Exposure to cross-functional projects and strategic initiatives that shape the future of our organization.
  • Opportunities for leadership development and internal career advancement
• Dynamic & Impactful Work Environment:
  • A collaborative workplace where your ideas and expertise help drive innovation and efficiency.
  • Be part of a growing organization that values continuous improvement and fresh perspectives.
  • Engage in meaningful work that directly supports our mission and enhances the member experience.
• Full Benefits Package - Enjoy competitive benefits that include:
  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community. 
  • Monthly accruals of vacation and sick time, plus several paid holidays.
  • 401k plan with up to 7% employer match to help you secure your future.​ 
  • Tuition reimbursement for continued education and personal growth. 
  • Access to our HQ fitness center and studio.
• Supportive & Engaging Workplace Culture:
  • A team-oriented environment where collaboration and innovation thrive.
  • Recognition programs that celebrate achievements and contributions.
  • Regular team-building activities, fun office events, and frequent potlucks.

The Basics of an IT Support Analyst:

• Exempt/Onsite Position (in office requirements will be discussed with manager).
• Schedule: Monday - Friday with rotating Saturdays. Flexibility required for after-hours, occasional weekends, and our On Call program.
• Travel: Occasional travel required to our branch locations operating a corporate vehicle. Travel typically completed within the work day, but may require overnight stay.

What you'll do as an IT Support Analyst:

Under general supervision, provide first-level support and ensure a wide variety of problems involving hardware and software applications are diagnosed and resolved in a timely and professional manner to provide a Top-Tier Information Technology (IT) experience to employees.

Duties and Responsibilities:

• Install, configure, and troubleshoot computer equipment, peripherals, software, and services.
• Provide customer-focused technical support and training to assist all departments with technology equipment and applications, both remotely and in person at any credit union branches or designated locations.
• Diagnose hardware, software, and system problems reported to Help Desk.
• Analyze and troubleshoot technology equipment, software, and services to ensure high availability. Collaborate with users and vendors to achieve the same.
• Ensure that IT support requests reported via various channels such as calls, chat, ticketing system, and walk-ins are fully recorded and tracked in the Help Desk system.
• Assist with IT hardware and software inventory management.
• Decommission and recycle or dispose of hardware and software per departmental procedures.
• Stay current with technologies and applications used by our users. Recommend ways to improve operational efficiencies leveraging new and existing technology.
• Participate in IT on-call program. Assist the on-call team member and/or the IT team members with emergencies that occur during non-business hours. 
• Assist with updating and maintaining current personal computer policies and computer security manuals.
• Document computer problems and resolutions for future reference.
• This is an exempt role which will occasionally require a time commitment beyond a normal 40-hour work week based on business needs, including nights and weekends.
• Travel is required approximately 15 – 20% of the time.
• Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment.
• Complete compliance and career development training as assigned.
• Other duties as assigned.

Interview Process for the IT Support Analyst:

• Recruiter Phone Screens
• In-Person Interviews with Hiring Team
• Final In-Person Interviews with Hiring Manager

Must Haves for an IT Support Analyst:

• Skills Include: Exceptional customer service; quick learner with willingness to learn and grow. Working knowledge of Windows Desktop OS, networking fundamentals, peripherals, active directory.
• Experience: 1+ years of experience as a Technology Analyst or similar role. Education may substitute for experience.
• Education: High School Degree or equivalent.

Nice to Haves for an IT Support Analyst:

• Experience: In IT at Credit Unions or Banks.
• Skills Include: Windows Server administration, VMWare administration, Storage Area Network (SAN) administration.

All your information will be kept confidential according to EEO guidelines.