Customer Service Supervisor - Healthy Pets Plus

At Greencross, we are Australia's premier integrated pet wellness organisation. We boast a vast network of retail Petbarn stores, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is we are passionate about making the world a happier place through the love of pets!

Are you passionate about delivering exceptional customer service and leading a high-performing team?

Join Greencross Vets as a Healthy Pets Plus Supervisor and play a key role in supporting our mission to provide the best preventative care and wellness for pets across Australia.

As the Healthy Pets Plus Supervisor, you will lead and support our dedicated Customer Service Team to deliver exceptional service to our valued clients. Your role will involve mentoring and developing team members, ensuring smooth daily operations, and enhancing the customer experience. This position reports directly to the Vet Client Services Manager.

This is a full-time (hybrid role), offering the flexibility to work both from home and in our vibrant Support Office in North Ryde where pets are always welcome. Enjoy the perk of bringing your furry friend to work, and you’ll always have a cuddle buddy or a playful companion nearby!

Day-to-day your role will involve:

• Team Leadership & Development: Mentor, coach, and support the team to achieve their full potential.
• Customer Relations Management: Ensure a positive customer experience by providing prompt and effective resolutions.
• Performance Management: Conduct regular reviews and provide performance feedback to the team and management.
• Operational Efficiency: Delegate tasks, set daily targets, and monitor team communication to maintain high standards.
• Technical Support: Develop in-depth knowledge of operating systems and ensure the team is well-trained in system usage.
• Relationship Building: Foster positive relationships with internal teams, clinics, and external customers.

About You:

• Previous experience in a call centre environment
• Proven leadership experience as a Team Leader or Supervisor is desirable
• Excellent communication and interpersonal skills
• Passionate about customer service and team development

At Greencross, we offer a range of benefits, including:

• Competitive salary and performance-based incentives
• Comprehensive training and ongoing professional development opportunities
• A supportive and pet-friendly work environment
• Access to pet wellness resources and services, as well as company discounts across Petbarn and Greencross Vets
• Our commitment to giving back to the community through the Petbarn Foundation

Apply Today!

If you are ready to take the next step in your career and contribute to a dynamic team, we want to hear from you!

Click ‘Apply Now’ and submit your resume and cover letter.