Mystery Shopping Project Manager

Were a leading mystery shopping company dedicated to helping businesses elevate their customer service through thorough research and detailed analysis. Were on the lookout for a Project Manager who will be key in overseeing our mystery shopping projects, from the early planning stages all the way to completion.

As a Project Manager, your main responsibility will be leading various mystery shopping projects, ensuring they run smoothly from start to finish. Youll be collaborating closely with clients and our in-house teams to guarantee timely project delivery, while maintaining a focus on high-quality outcomes. This role also involves hitting key milestones, driving client satisfaction, and constantly seeking ways to improve processes.

• Project Planning: Develop detailed project plans, including timelines, milestones, and resource allocation for mystery shopping assignments.
• Serve as the primary point of contact for mystery shoppers, ensuring clear communication throughout the project lifecycle.
• Team Coordination: Coordinate with internal teams (researchers, analysts, and shoppers) to ensure all project components are executed efficiently and effectively.
• Quality Assurance: Monitor project progress and quality, conducting regular check-ins and implementing improvements as needed.
• Data Analysis: Review and analyze mystery shopping reports, providing insights and recommendations to clients based on findings.
• Reporting: Prepare and present project status updates and final reports to clients, highlighting key findings and actionable insights.
• Continuous Improvement: Identify opportunities for process enhancements within project management and mystery shopping methodologies.

Goals & Outcomes:

• Ensure a 95% project completion rate within the first two months.
• Grow the mystery shopper database by adding at least 100 new candidates every month.
• Adhere to internal standards for managing project documentation and processes.
• Ensure all reports and documentation are submitted accurately and on time.

Process Expectations:

• Respond quickly to communication channels (Telegram, WhatsApp, Skype) with minimal delays.
• Miss no more than 20% of incoming calls.
• Keep the mystery shopper database up to date and accurate.
• Provide timely, detailed reports as required.

Performance Metrics:

• Project completion rate: 95% or higher.
• Monthly database growth: 100+ new shoppers.
• Adherence to communication and documentation requirements.

Qualifications:

• Proven experience in project management, preferably within the mystery shopping or market research industry.
• Strong organizational and communication abilities.
• Capable of managing several projects and deadlines at once.
• Comfortable with data analysis and report preparation.

• remote work 
• 5/2 working day from 10.00 to 19.00 
• 28 annual paid leaves.