US Customer Support Specialist

About the role

We’re looking for a driven Customer Support Specialist to join our Boulder HQ-based team. As one of the first on-the-ground members of our US Support team, this is your opportunity to play a hands-on role in transforming how ranchers manage their cattle and operations, ensuring they have the support they need to thrive with Halter. As a Support Specialist, you’ll be at the heart of this transformation - troubleshooting complex challenges, providing proactive guidance, and delivering tailored, state-specific support that empowers ranchers to succeed.

Your contributions will directly support Halter’s mission to make 50% of the world’s habitable landmass more productive and sustainable. This is an opportunity to work on something truly meaningful - solving critical problems at the intersection of agriculture, technology, and sustainability.

You’ll be responsible for owning Tier 2 escalations, conducting outreach to address seasonal needs, and working closely with Territory Managers to ensure ranchers receive a seamless and exceptional experience. Whether it’s resolving urgent issues, enabling customers to maximize the potential of Halter, or stepping in for critical on-the-ground support, you’ll be making a tangible impact on ranchers, their cattle, and the planet.

We’re looking for big thinkers who know how to get stuff done. People who thrive in dynamic environments, solve problems creatively and bring energy to everything they do. This is your chance to join a team that’s reshaping ranching and play a pivotal role in its future.

Compensation: $57K/yr - $77K/yr.

• Tier 2 Support: Providing hands-on troubleshooting for escalated issues.
• Proactive  Engagement: Conduct regular check-ins, lead strategic webinars, and address seasonal needs or common challenges with clear, actionable solutions.
• Customer Enablement: Guide ranchers on effectively using Halter technology, ensuring they achieve the best possible outcomes.
• Collaborating with Territory Managers: As part of the Support Team, you'll take the lead in resolving customer issues, working closely with Territory Managers to ensure a seamless experience. You'll provide them with the necessary insights and escalate problems as needed.
• Field Escalations (as needed): Respond to high-priority issues requiring in-person resolution, collaborating closely with Territory Managers to deliver exceptional results.
• State-Specific Expertise: Build deep knowledge of regional cattle practices and collaborate with Territory Managers to provide tailored support that meets local needs.
• Collaboration with the NZ Team: Partner with the NZ Support Team to share knowledge, align processes, and ensure consistent support delivery across regions.

• You’re customer-obsessed - everything you do comes back to making life easier and better for ranchers and their cattle.
• You have experience in customer support, customer success, technical support, or a customer-facing role - bonus points if you’ve worked in the cattle or agriculture tech industry. 
• You have experience in a SaaS scale-up environment, where adaptability and contributing to growth are key.
• You’re skilled at troubleshooting complex issues and delivering clear, actionable solutions.
• You’re familiar with customer support platforms like Intercom, Zendesk, Freshdesk or similar tools (extra credit for Intercom expertise!).
• You’re an effective communicator who thrives in collaborative, cross-functional environments.
• You’re resourceful, focused, and know how to take ownership to see things through to completion.
• You’re a forward-thinker who loves spotting opportunities to level things up.
• You thrive when working as part of a team.
• You sweat the small stuff because you know that’s what makes the difference.

• Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
• Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
• Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
• We offer comprehensive health, vision and dental insurance for our employees, so they can care for themselves and their families.
• 12 weeks of paid parental leave for primary or secondary caregivers to support you and your family.
• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
• We're proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute, and a 50% match on the next 2%.
• Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

Our Office First Approach

There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. 

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.

We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to.  We have a high-trust culture, so everyone is trusted to do what’s best for Halter. 

Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic.  Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our careers website, LinkedIn & Instagram.

Join our team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.