Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
At Handshake, we’re on a mission to help students and graduates kick-start their careers by connecting them with employers across the globe. Already a market leader in the U.S. and U.K., we are expanding rapidly in Germany - and we need you to help drive this growth!
As a Senior Customer Success Manager, you will be at the heart of our partnerships with universities, ensuring they see real value in Handshake. You’ll work with key decision-makers, develop scalable engagement strategies, and help shape our approach in Germany. If you’re looking for a dynamic role where you can make a real impact, drive innovation, and grow your career - we’d love to meet you!
✅ Experienced Customer Success Leader - You have 3+ years of experience in Customer Success, Account Management, or a similar role, ideally in SaaS.
✅ Strategic Thinker & Problem-Solver - You don’t just react to problems, you anticipate them and create solutions.
✅ Strong Communicator & Relationship Builder - You’re comfortable presenting to senior stakeholders and influencing decision-makers.
✅ Data-Driven & Results-Oriented - You use data to tell compelling stories, track trends, and drive engagement.
✅ Thrives in Fast-Paced Environments - You love a challenge and excel in high-growth, evolving businesses.
✅ Fluent in German & English - You can confidently engage with partners in both languages.
⭐ Experience in the higher education or recruitment sector
⭐ Worked in a scaling startup and understand the challenges of growing in new markets
⭐ A passion for helping students succeed in their careers
🚀 Be Part of a Mission-Driven Company – Help shape the future of student careers in Germany.
🌍 Make an Impact – Play a key role in our European expansion and influence our long-term success.
📈 Career Growth & Development – Gain exposure to multiple business areas and grow with us.
🤝 Collaborative & Supportive Culture – Work with passionate colleagues in a fast-moving, exciting environment.
If you’re excited about this opportunity, we’d love to hear from you! Apply today and help us revolutionise how students and employers connect in Germany.
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.
When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week (unless noted in the specific job posting). Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.
At Handshake, we'll give you the tools to feel healthy, happy and secure.
Benefits below apply to employees in full-time (not Contract) positions.
(US-specific benefits, in addition to the first section)
(UK-specific benefits, in addition to the first section)
(Germany-specific benefits, in addition to the first section)
Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.
Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications.
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Our mission at Handshake is to give all students the chance to build the career they want, no matter where they’re from or what school they attend.
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