Family Service Coordinator

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Family Service Coordinator for our Baby College GRADS Early Headstart Program. 

The Family Service Coordinator will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

The Baby College GRADS is an Early Head Start home-based program designed to promote the physical, social, emotional, and cognitive development of young children and families from the child’s birth through the first three years of their lives.  The program runs for a full year and includes weekly home visits and socializations.  The goal is to provide information and support to these families in accordance with the Performance Standards of Head Start to ensure children are raised happy, healthy, and ready to learn.  

We are seeking a Family Service Coordinator to work with a team of Parent Coaches, Family Aides, and an adult population of caregivers (newborn – 3 years old). The ideal candidate will engage and develop partnerships with families, co-supervise parent coaches to ensure quality services are being provided, and maintain communication between families, service providers, and the early childhood programs.

For more information, check out Want to Work at Harlem Children's Zone? Here's 7 Things You Need to Know.

• Bachelor’s degree in Early Childhood Education, Education, Social Work, Social Services, Human Services, Counseling, Mental Health, Community Health/Public Health, Psychology, Sociology, Anthropology, or a closely related field

• 3+ years of relevant work experience dealing with young children, families, and communities
• 1+ years of team management experience, preferably in a case management-related environment

Who You Are

• A commitment to the mission and programs of HCZ
• Bachelor’s degree in Early Childhood Education, Psychology, Human Services, Social Services, or a closely related field
• Must have at least 3 years experience working with children and families
• At least one year of team management experience, preferably in a case management-related environment
• Interest in social work, parent involvement, and community
• Must be able to think critically and strategically
• Excellent communication skills, both oral and written
• Bi-lingual speakers desirable, including French, Spanish, and dialects of West African languages
• Energetic and able to do heavy walking
• Ability to work evenings and weekend hours
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

What You'll Do

• Recruit Head Start children and their families; register eligible children; orient families to program services
• Ensure a smooth transition for parents from Baby College nine-week program to the Baby College GRADS program, Gems, and other community centers and schools
• Manage children’s attendance, maintain full enrollment, and ensure required documentation of child’s health record and diet history are up to date
• Maintain ongoing documentation of communication with families, referrals, and follow-ups and maintain records of volunteer activities
• Conduct and monitor ongoing home visits, as needed; co-facilitate case management to ensure accuracy and timeliness of documentation with assigned direct service team; and communicate with parents regularly
• Supervise and manage Home Visitors to ensure compliance with funding and program requirements.
• Identify workshops for the parent engagement course catalog and attend trainings as required
• Coordinate parent engagement events directed towards Baby College graduates who are expecting and have children 0-36 months and recruitment of families
• Act as the liaison between parents, policy council, and program management
• Assess individual/group education needs and interests of parents; involve parents in program leadership and governance
• Support Family Aides and Parent Coaches in daily operations as needed
• Perform other duties as assigned 
• Available to work some Saturdays or evenings

Schedule

• Monday - Friday (Flexibility is required)
• Some Saturdays and evenings on an as-needed basis

As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth.

Our exceptional full-time benefits include: 

• Highly competitive base salaries
• Paid time off 
• Employee referral bonus 
• Career advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

The annual salary range for this position is $63,000 - $68,000 per year. To be considered, interested applicants should apply directly through the posting located on our HCZ careers webpage. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone is an EOE.