Studio Leader - The Citizenry - NYC

The Citizenry - now part of Havenly Brands - is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world. Our team partners with thousands of artisans all over the world to bring their storied, time-tested craftsmanship to the modern home. Our goal? Create a new type of home decor shopping experience that delivers inspiring designs ‒ and the stories behind them ‒ with unprecedented standards of quality, transparency, and social responsibility.

Here at The Citizenry, we’re looking for a Store Leader to manage our growing retail presence in SoHo. Our ideal candidate is a true leader in every sense of the word — seasoned, personable, motivated, results-oriented, and business-minded. 

This is an entrepreneurial role, and you’ll help define The Citizenry’s physical brand experience and develop standards of excellence that will be rolled out to future store locations. You’ll be the brand’s ambassador, leading our frontlines — managing an experienced sales team, executing our retail strategy, and making sure our customer experience is top notch. 

The cherry on top? Your work will progress The Citizenry’s brand mission, helping to preserve artisanal craftsmanship and provide sustainable income to thousands of artisans around the world. 

What You’ll Do:

• Lead building The Citizenry’s retail presence in SoHo by cultivating a best-in-class team, creating and executing store strategy, and setting our standards for excellence. 
• Lead by example. Maintain a regular sales floor presence that radiates warmth & friendliness; rally the team & lead the way towards monthly sales goals. 
• Recruit, hire, onboard, coach, develop, and motivate the store sales team, proactively identifying and addressing learning opportunities. Deliver an elevated Citizenry store experience.
• Oversee key tasks, including: leading sales reporting, creating and enforcing open/close policies and procedures, managing the processing and receiving of product re-stocks, managing our POS system, and managing outside contractors.
• Become an expert on our products for customers and other sales associates (including staying up-to-date on new product and collection launches). 
• Execute in-store events that drive community and brand engagement (read: help throw fun parties!). 
• Plan and manage payroll spend; create strategic schedules to support business plans
• Push us! Constantly research, identify, and implement best practices for customer experience and let us know how we can be better. 

Who You Are: 

• You’re a natural leader. You’ve got management, communication, and organizational skills that can’t be matched. 
• You’re strategic (and also a bit quirky). You’ve got a knack for solving highly complex operational problems — and find them exciting.
• You’re a force of positivity. You can motivate and manage a team, even when you’re under pressure. 
• You own it. You own your responsibilities, you own where you can improve, and you stand behind your decisions. 
• You’re entrepreneurial and scrappy. You’re comfortable in a fast-paced environment.
• You’re passionate. Beyond the business acumen, you’re interested in design & travel, and believe in our brand. 
• You embody the brand’s style and core values. 
• You are customer focused. Our brand revolves around delivering an exceptional and differentiated customer experience. With that, you aim to make each customer experience better and will never settle for “that is good enough”
• You are a team player and are capable of empathizing with others. You consider yourself to have an above average “E.Q.”

THE QUALIFICATIONS 

• Bachelor’s degree is preferred. 
• 6+ years in retail experience. 
• Home decor / furniture experience is preferred. 
• Demonstrated ability to take ownership, drive sales, and grow business. 
• Weekend availability required; flexible working schedule needed — including weekends, events, evenings, etc. 
• Strong written and verbal skills (bonus points for additional language skills). 
• You love interacting with customers (and teammates)
• You have a strong technical acumen, proficiency in Excel and / or Google Sheets and experience with Shopify

Additional Details: 

• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
• Applicants must be able to maneuver effectively around the studio floor.
• This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
• Licensed to drive preferred.
• Applicants must be currently authorized to work in the United States on a full-time basis.