Customer Support and Billing Specialist

HeadQuarters is a global start-up that supports US cannabis companies in finance, sales operations, and logistics. We are looking for a customer-focused specialist to join our growing accounting team.

About the Role:

In this role, you will be the main point of contact for retailers, ensuring smooth and professional communication regarding invoices, payments, and account balances. Your ability to build strong relationships with clients, resolve payment discrepancies, and manage financial data with precision will be key to success. Strong Excel skills are essential, as you will be handling reports, tracking payments, and organizing financial records.

No prior experience in finance or accounting is required — if you’re customer-focused, comfortable working in Excel, and proficient in English - we encourage you to apply!

⏰ Working hours: 9 am - 5 pm PST (6 pm - 2 am Serbian time)

Key Responsibilities:

✅ Client Communication – Maintain regular contact with retailers via email, phone, and text, ensuring all payment-related matters are clear and resolved efficiently.

✅ Invoice & Payment Coordination – Provide invoice summaries, share account balances, and track payments to ensure timely collections.

✅ Issue Resolution – Address and resolve payment discrepancies and misallocated funds by collaborating with retailers and internal teams.

✅ Financial Tracking & Reporting – Use Excel and Google Spreadsheets to track payments, prepare reports, and monitor account activity.

✅ Process Optimization – Identify ways to improve efficiency in AR processes and enhance the customer experience.

✔️ Strong Customer Communication Skills – Ability to handle high-volume interactions with professionalism and clarity.
✔️ English Proficiency – Strong written and verbal communication skills in English, essential for interacting with US-based clients.

✔️ Excel Proficiency – Comfortable working with formulas, data organization, and financial tracking in Excel.

✔️ Attention to Detail – Accurate documentation and tracking of client interactions and financial transactions.

✔️ Problem-Solving Mindset – Ability to quickly resolve payment issues and ensure a smooth AR process.

✔️ Collaboration & Teamwork – Work closely with internal teams to streamline financial operations.

💻 Fully remote position

📚 Ongoing learning & development support

📈 Performance-based salary growth

🌎 Work with top companies in the rapidly growing cannabis industry ($10M+ monthly revenues)

📊 Gain experience with industry-leading accounting tools (Oracle, Sage, Xero, QBO Advanced, Python automation)

🚀 Join a fast-paced, supportive team where you can grow professionally and develop expertise in global financial operations.

Looking forward to your application!