Arcade| Director of E-Commerce Product Management

Location: This role requires working in our sunny Presidio, SF office 4 days/week. 

About Arcade: 

Arcade is the world’s first AI product marketplace, where everything that can be dreamed of can be made.  Our mission is to create magical and social shopping experiences for people everywhere, using unparalleled design-to-manufacturing AI technologies. Arcade enables anyone to design, purchase, and sell custom, manufacturable products with a simple text prompt.  We match consumers with a marketplace of independent makers which we have built and vetted to bring their dreams to life.

Arcade aims to redefine commerce by offering unprecedented personal choice, expression, and meaning in product creation. We’re using AI to empower anyone to design a product, and feel the profound experience of wearing or using a product that is an expression of their unique vision.

Arcade is led by Mariam Naficy, who has 25+ years of entrepreneurial experience in e-commerce, creator communities, and make-on-demand manufacturing (Eve.com, Minted).  Mariam's co-founders include Will Zhuk, most recently of OpenAI.

Arcade is based in San Francisco and has raised $17M in funding from Reid Hoffman, Offline Ventures, Sound Ventures, and CRV.  Angel investors include Christy Turlington Burns, Elad Gil, Colin Kaepernick, Karlie Kloss, David Luan, Gwyneth Paltrow, Kelly Wearstler, Jeff Wilke, and Sharon Zhou.

Arcade is an Equal Opportunity Employer committed to inclusion and diversity.

Role Summary: 

To create a magical experience for our customer, we have to do a lot: create an image that is exactly what a customer dreams of, provide price and dimensions, and produce a faithful physical product — all while doing our best to make a complex and intimidating system feel simple, accessible, and human.  The Director of E-Commerce Product Management will play a pivotal role at the company in its 0-1 journey as it redefines commerce and defines the first AI experience for many consumers worldwide.

Arcade seeks an entrepreneurial, creative, hands-on and highly experienced individual who wants to break convention and take on what others think is ‘impossible’, in order to build the future of e-commerce.  Together, we will create a category-defining company - the world’s first prompt-to-product marketplace - which will take its place amongst the world’s biggest e-commerce destinations. Critical to success is keeping up pace to build moat, achieve first-mover advantage, and scale to meet what the market demands.  

The Director of E-Commerce Product Management will be responsible for driving the strategy, design, and build of our shopping features (both pre-order and post-order) as well as maker-facing features including fulfillment and customer service functionality. This leader will ensure a best-in-class marketplace shopping experience. S/he will partner closely with our engineering, design, marketing, and content production team members to prioritize and implement key functionality. The successful candidate will have had deep e-commerce PM experience, strong project management skills, superb and proactive communications skills, the ability to motivate cross-functional teams, and the ability to drive detail-oriented results on time.

This role is an opportunity for a highly entrepreneurial, hands-on, positive, and strategic individual to build a category-defining company surrounded by superb peers and interacting with iconic investors.  The role requires working in our sunny Presidio, SF office 4 days/week. 

• Partner closely with the company’s S-Team to develop and communicate weekly priorities
• Define and execute product strategy that delivers a best-in-class ecommerce experience while driving innovations that set the standard for the first AI generated product company
• Evangelize customer-centric thinking and strategies to deliver high consumer NPS and conversion to purchase 
• Oversee e-commerce platform’s architecture, vendor selection, integrations, and site performance in partnership with the Head of Engineering 
• Own the shopping user experience in conjunction with our Head, Design Partner with engineering team in managing sprint planning and implementation to ensure consistent, impactful releases of new features 
• Make data-driven decisions to rapidly test and iterate on product hypotheses
• Develop, monitor, and manage key commerce and site metrics
• Project manage weekly sprints, communicating clearly and proactively with cross-functional partners

• 7+ years of experience in product management in a consumer e-commerce company, including previous experience at the Director level
• Experience required in both consumer-facing features and backend commerce features - fulfillment, operations, customer service and other post-order features
• Familiarity with eCommerce platforms (e.g., Shopify, BigCommerce, CommerceTools, etc), and third-party applications
• Demonstrated success in driving core commerce metrics such as NPS, conversion rates 
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
• Sense of urgency in delivering impactful products to the consumer with uncompromising quality 
• Experience with multi-sided marketplace companies and platforms a plus

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Arcade is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.