Event & Customer Recognition Coordinator

Who We Are:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

You are a highly detail-oriented and proactive individual, ready to become an integral part of our dynamic events team as an Event Coordinator. In this pivotal role, you will meticulously plan and execute events from start to finish, ensuring every detail aligns with our strategic goals. You will lead the coordination of all event logistics, including vendor and venue management, catering, audio-visual needs, and transportation while collaborating with stakeholders to develop detailed event plans and ensure seamless execution. Your contributions will be key in creating memorable experiences for our attendees and achieving our event goals.

• Event Execution & Travel: Lead and support HighLevel events onsite and remotely from planning to execution including conferences, workshops, and local meetups. Expect 20–30% travel, including occasional weekends.
• Planning & Logistics: Develop event timelines, budgets, and task lists. Manage supply prep, packing, and shipping from the Dallas office, and oversee catering, AV, and transportation logistics.
• Vendor & Team Management: Source and manage vendors, delegate tasks, and maintain clear communication and accountability across the team.
• Cross-Team Collaboration: Work with marketing, ops, and comms teams to ensure smooth event execution. Conduct post-event analysis and reporting.
• Office Flexibility: Work from the Dallas office a few days per week, based on event schedule.
• Customer Awards Management: Manage the entire customer awards process, from communication and data collection to production and delivery. Collaborate with vendors and internal teams to ensure timely, cost-effective execution. Track progress, gather feedback, and continually refine the program for optimal impact.
• Process Ownership: Manage the full customer awards workflow—communication, data pulls, order placement, production, and follow-up.
• Budget & Vendor Oversight: Handle budgeting and vendor coordination to ensure high-quality, cost-effective awards delivery.
• Onsite Support: Participate in key events like the HighLevel Summit, managing logistics and supporting customer engagement.

• Must be available to work and attend in-person or virtual meetings during US hours, Monday through Friday, 8:00 am - 5:00 pm CST.
• Bachelor's degree in Event Management, Marketing, or related field preferred.
• At least 1 year of experience as an event coordinator, Marketing, event planning, customer relations or related field
• Experience with virtual and hybrid event platforms.
• Proficiency in event management software and Microsoft Office Suite.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously. 
• Proven ability to work independently when needed.
• Demonstrated approach to problem-solving and conflict management. 
• Must be proactive, accountable, eager to learn, and ready for challenges.
• Excellent verbal and written communication skills.
• Ability to lift and move event supplies and equipment as needed. 

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.