Legal Operations Specialist

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home. 

Our Website -https://www.gohighlevel.com/ 

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ 

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel: We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:  

You will have an important role in managing the operations of the Legal Team, such as executing risk mitigation strategies, creating compliance program processes, assisting in contract management, and building systems and tools to enhance efficiency. You must be comfortable interacting with customers, vendors, and business partners regarding compliance matters, tracking their compliance with contractual obligations, and developing communication templates to address violations (such as customer violations of our Terms of Service, vendor disputes, customer disputes, cease and desist letters, DMCA takedown requests, etc.). You must be extremely organized and composed under pressure, with the ability to effectively prioritize a high-volume of tasks. 

You will have a proven track record of strong verbal and written communication skills, high attention to detail, responsiveness, creativity, and a solutions-based mindset . You are comfortable developing and implementing effective processes in a high-performance, high-accountability environment. Previous experience at a law firm or supporting an in-house legal team is preferred. 

• Assisting in contract management and negotiations
• Supporting the implementation of new vendor tools and managing the administration of such tools such as contract management solutions, equity management platforms, and other solutions leveraged by the legal team
• Responding to DMCA Takedown Requests, MAP Policy violation reports, data deletion requests, and other customer requests and inquiries
• Monitoring and enforcing customers’ and affiliates’ compliance with Highlevel’s policies in partnership with account managers and business leads
• Collaborating with other departments to implement compliance program processes
• Providing some administrative support to the Vice President of Legal
• Other legal projects as requested

• 1-4 years experience supporting the operations of  a law firm or a corporate in-house legal department, preferably in tech, software, or SaaS industry.
• Candidates with strong experience in an operational support role outside of the legal industry will be considered.
• 3+ years of overall experience in supporting projects and operations
• Experience supporting legal operations in tech is highly preferred

• To perform the job successfully, an individual should demonstrate the following competencies:

• Support and guide our customers by keeping them at the heart of everything we do.
• Deliver value to our customers through every interaction.
• Utilize customer insights to drive & guide improvements for our products and services.
• Ensure customer commitments are met or exceeded.
• Communicate effectively by practicing active listening and professional verbal & written communication.

• Takes action and is decisive.
• Displays high energy and enthusiasm consistently.
• Smoothly adjusts and responds to changing situations with resiliency and professionalism.
• Conveys a sense of urgency to address problems and opportunities.
• Collaborates & works across teams to attain company KPIs.

• Has a mindset of continuous learning and seeks out opportunities to develop new skills.
• Consistently takes initiative to improve products, services, and processes.
• Actively seeks feedback from colleagues, management, and customers.
• Brings forth ideas and solutions to help the company progress.

• Displays a high standard of ethics and integrity.
• Takes ownership of decisions regardless of the outcome.
• Acts with the customer, team, and company in mind.
• ••Can be counted on to do what they say they will do.

EEO Statement

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!