Project Manager

Job Title: Project Manager, Revenue Operations

Reports to: VP of Revenue Operations

Shift Timing: 1PM – 10PM IST

This role is 100% remote

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ team members across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our team members wherever they call home.

Our Website - https://www.gohighlevel.com/ 

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ 

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases

Who you are:

The Project Manager, Revenue Operations, will be responsible for planning, executing, and overseeing complex systems implementation and business intelligence (BI) projects within the Revenue Operations department. This role will work cross-functionally with internal team members as well as stakeholders across Affiliates, Marketing, Customer Service, Support, Finance, and Product teams to ensure successful project outcomes, alignment with business goals, and on-time delivery. A successful candidate will possess strong leadership and communication skills, ensuring project milestones are met while managing risks and dependencies. This position is ideal for a detail-oriented and proactive individual with a proven track record in managing large-scale implementations and BI projects.

• Lead and manage large systems implementation and business intelligence projects from initiation to completion, ensuring delivery is on time, within scope, and budget.
• Collaborate closely with the VP of Revenue Operations to prioritize project objectives and align resources effectively.
• Partner with stakeholders across departments to gather requirements, define project scope, and establish KPIs to measure project success.
• Develop comprehensive project plans, timelines, and resource allocations, and manage risks and dependencies.
• Facilitate project meetings, ensuring open communication among team members and stakeholders, and provide regular updates on project progress.
• Identify and resolve issues promptly, using strong problem-solving skills and strategic thinking.
• Build strong relationships with key stakeholders, including senior leadership, department heads, and cross-functional teams, ensuring alignment on business goals and ensuring the project meets the needs of all parties involved.
• Assist with change management efforts for system implementations, ensuring smooth transitions for end-users and addressing any resistance by providing training and communication strategies to facilitate adoption.
• Document project processes and outcomes, generating insights and recommendations for continuous improvement in project execution.

• Bachelor’s degree in Business, Information Systems, Project Management, or related field.
• Experience with SaaS-based revenue models and their operational impacts.
• 5-7 years of project management experience, with a focus on systems implementation and business intelligence.
• Proven experience in managing large-scale, cross-functional projects in fast-paced, high-growth environments.
• Proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (e.g., Asana, Jira, Smartsheet).
• Strong interpersonal and communication skills, with the ability to work effectively with technical and non-technical stakeholders at all levels.
• Excellent organizational and time-management skills, with an ability to manage multiple priorities.
• Familiarity with Click-Up or similar project management tools
• PMP, CAPM, or similar project management certification is a plus.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented team members from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!