Talent Management Specialist

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. 

You have experience supporting Customer Success and Customer Support teams in SaaS or enterprise organizations. You understand the fast-paced nature of high-growth companies and can balance the priorities of people and business. You are proactive, data-driven, and adept at influencing leadership while ensuring employee success and engagement.

About the Role:

As a Talent Management Specialist, you will lead initiatives to strategize talent development, streamline performance processes, design comprehensive job and career frameworks, and boost employee engagement. You will work closely with leadership and People teams to align these initiatives with business objectives, fostering a culture of continuous growth and development.​

Shift: Standard business hours with the flexibility to support global teams

• Talent Strategy Development
• ​Support in design and execution of talent strategies that align with organisational goals. 
• Identify and develop programs to nurture high-potential employees and ensure a robust leadership pipeline.​
• Performance Management Revamp
• Assess and overhaul existing performance management processes to create a more effective, continuous feedback system.​
• Implement training for managers and employees to adopt new performance practices.​
• Job and Career Architecture Design
• Develop clear job architectures, including role definitions and competency models, to establish transparent career paths.​
• Design and execute career frameworks, internal mobility initiatives, and leadership acceleration programs to enable long-term employee growth.
• Employee Engagement Enhancement
• Design and implement initiatives to improve employee engagement, informed by regular surveys and feedback mechanisms.​
• Analyze engagement data to develop action plans addressing areas for improvement.​
• Data-Driven Decision Making
• Utilize HR analytics to measure the effectiveness of talent initiatives and inform strategic decisions.​
• Prepare and present reports on talent metrics to senior leadership.

• Experience & Qualifications
• 6-10 years of experience in global Talent Management programs or a related field, preferably within a SaaS or product company.​
• Bachelor’s degree in Human Resources, Business Administration, or a related discipline; MBA/PGDM preferred.​
• Skills & Competencies
• Proven ability to develop and implement global talent strategies that drive business outcomes.​
• Experience in revamping performance management systems and designing job architectures.​
• Strong analytical skills with the ability to interpret key metrics and translate them into actionable insights.​
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.​
• Demonstrated project management skills with a track record of leading complex initiatives.​

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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