Technical Writer

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the role

We are looking for a versatile and creative Content Experience Specialist to join our growing Highspot team in Hyderabad, India. This isn’t your traditional tech writer role. In addition to writing clear, engaging product documentation, you will help create compelling learning experiences through a variety of media—including videos, gifs, in-app product tours, and adult learning content in a Learning Management System (LMS) setting. You’ll be joining a high-impact team responsible for shaping the way customers discover, understand, and get value from Highspot via self-service channels. This role is ideal for someone who has a passion for clarity, high end-user empathy, and a strong sense of what makes a great user experience.

• Write and maintain best-in-class technical documentation for Highspot features, ensuring clarity, accuracy, and discoverability.
• Create engaging multimedia content such as short videos, animated walkthroughs, and annotated product tours to guide users through complex workflows.
• Design and publish adult learning modules within an LMS, applying instructional design principles to support customer onboarding and ongoing education.
• Build in-app guidance using tools like Chameleon or Pendo, ensuring messaging is timely, helpful, and integrated seamlessly into the product experience.
• Collaborate closely with product managers, content creators, designers, engineers, and customer-facing teams to identify common pain points and proactively address them with effective content.
• Help define and continuously improve the content strategy and voice for all customer-facing education.
• Apply a UX lens to everything you create—ensuring that written and multimedia assets are intuitive, purposeful, and aligned with user journeys.
• Analyze content performance using analytics tools to iterate and improve over time.
• Participate in content audits, peer reviews, and cross-functional content initiatives to ensure consistency and quality.Work in a hybrid environment with three days per week in the Hyderabad office.
• Collaborate daily with US-based colleagues in a global, distributed team.

• 4+ years of experience creating content for a SaaS or B2B software company, with a strong portfolio that includes technical writing and multimedia. Please share your work samples as part of the application process, 
• Exceptional written and verbal communication skills in English.
• Proven ability to simplify complex technical topics for diverse audiences.
• Experience creating content across multiple formats: knowledge base articles, videos, eLearning modules, or product tours.
• Demonstrated user empathy and a passion for improving the customer experience through content.
• Comfortable working with multiple tools and quickly learning new ones.
• Organized and self-driven; able to balance multiple projects with high attention to detail.
• Hands-on experience with video creation/editing tools such as Camtasia, Canva, Descript, or Adobe Premiere.
• Experience with LMS platforms (e.g., Skilljar, Docebo, SAP Litmos) and instructional design principles.
• Familiarity with Chameleon, Pendo, WalkMe, or other in-app guidance tools.
• Experience using analytics tools (e.g., Google Analytics, Amplitude, or Zendesk reporting) to inform content improvements.
• Exposure to Zendesk Guide or similar documentation tools.
• Understanding of CRM, sales enablement, or B2B SaaS ecosystems (e.g., Salesforce, Dynamics, Highspot).
• Basic HTML/CSS knowledge for customizing content presentation.

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.