Supervisor Inside Sales

Horace Mann is seeking an Inside Sales Supervisor to oversee Contact Center Sales operations and support the development and coaching of sales representatives.

Key Responsibilities:

• Lead & Develop Team: Supervise and mentor a team of Inside Sales Representatives, fostering a high-performance culture focused on achieving sales goals.
• Sales Coaching & Performance Management: Provide ongoing coaching to improve sales aptitude, identify performance gaps, and implement tailored development plans.
• Operational Oversight: Manage the daily operations of the Contact Center, ensuring efficiency, productivity, and an excellent customer experience.
• Cross-Department Collaboration: Work closely with Processing, IT, Marketing, and other business areas to streamline processes and support company growth initiatives.
• Data-Driven Decision Making: Analyze key performance metrics to identify opportunities for improvement and drive strategic initiatives.
• Customer Advocacy & Quality Assurance: Handle escalated customer concerns, implement corrective actions, and provide coaching to prevent future issues.
• Administrative Duties: Oversee and approve timecards, complete performance evaluations, and maintain reports on team performance using Key Performance Indicators (KPIs).

Qualifications:

• Experience: Sales, Customer Service, and Contact Center Experience highly preferred.
• Education:  H.S. Diploma or GED Required, Bachelor's degree in a business-related field or equivalent experience.
• Skills & Attributes:
• Strong leadership and coaching skills.
• Excellent problem-solving and decision-making abilities.
• Ability to analyze data and implement process improvements.
• Customer-centric mindset with a passion for delivering exceptional service.

Pay Range:

• $53,200.00 - $78,550.00/annual plus incentive. 

Salary is commensurate to experience, location, etc.

#VIZI

#LI-TD1