Customer Success Manager

Join Hostinger and we’ll grow fast! 🚀

Is there a limit to growth? Not at Hostinger. 

We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. 

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

As a Customer Success Manager in the Customer Success team, you’ll be responsible for upholding a high standard of customer satisfaction. Leading a global team of leaders, you’ll coach and support team members, advocate for service improvements, and drive a cohesive approach across teams that ensures operational excellence. You’ll also foster a culture where our Customer Success teams feel motivated, supported, and encouraged to grow as they deliver exceptional customer experiences.

• Leadership experience: Demonstrated success in a leadership role, with a strong ability to coach, mentor, and develop high-performing Customer Success teams.
• Technical knowledge: Strong familiarity with web hosting, cloud solutions, or resolving technical issues, enabling you to support your teams effectively.
• Top-tier leadership qualities: You are humble, driven, and insightful, with the confidence to voice ideas and focus on results. You excel at balancing hands-on support with a strategic, solution-driven mindset.

• Lead a team of Customer Success leaders to consistently deliver exceptional Customer Satisfaction by analyzing key performance indicators (KPIs) and implementing data-driven improvements.
• Strategically guide and coach Team Leaders, empowering them to drive their teams toward achieving ambitious goals and ensuring excellence in customer interactions.
• Set a higher standard for technical expertise and problem-solving capabilities across the Customer Success teams.
• Identify and seize growth opportunities by working with product teams to suggest innovative improvements that elevate the customer experience.
• Keep the team aligned with Hostinger’s evolving strategies, products, and market positioning, fostering a proactive and future-ready mindset.
• Build a culture of excellence, innovation, and growth in the Customer Success team to achieve impactful results.

• Gross salary starting from 4000 EUR/month, based on your experience.

• A culture where everyone values the highest standards, freedom, and responsibility;
• Ability to take the lead and orchestrate changes together: no waiting line for your ideas and projects to become reality;
• Unlimited growth: Manager’s Academy, Coachhub, Reforge, Scribd learning tools, and invitations to the world’s best conferences;
• Work remotely from any location. For Lithuanian residents, combine modern office excitement in Kaunas and Vilnius with the comfort of working from home;
• Appreciation for anniversaries & other significant life events.

Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey 🚀

Three. Two. Onboard