Director of RevOps (12 Month FTC - Mat Cover)

Hybrid Working Pattern - 2 days per week from Tower Bridge office

Zoopla is one of the UK’s most instantly recognisable property brands. In fact, we’re known and loved by over 91% of the nation (and we’re working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We’re a growing, dynamic team that embraces innovation and isn’t afraid to push the boundaries. We’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

We are seeking a results-driven Director of Revenue Operations to oversee key operational functions and revenue initiatives, ensuring alignment between performance, commercial objectives, and company-wide strategic goals. This role will require exceptional leadership, cross-functional collaboration, and a strong ability to execute on initiatives that drive growth and deliver measurable outcomes.

• Develop and maintain consistent, measurable metrics to define success and performance
• Ensure company-wide visibility into performance with actionable KPIs 
• Lead the development and execution of pricing and packaging strategies to optimise revenue and market positioning
• Manage the delivery of the operational plan, budgets, and performance against established KPIs
• Develop and implement Go-To-Market strategy, driving efficient execution and alignment with business objectives alongside Marketing and Commercial
• Ensure accountability and active participation in operational initiatives within the Zoopla SLT
• Collaborate across teams to align consumer propositions with revenue-generation initiatives
• Bridge the gap between consumer and customer interests, fostering strategies that support both parties effectively
• Actively participate as a critical member of the Zoopla Senior Leadership Team 
• Conduct cross-functional operations analysis to gain a deep understanding of the full funnel and cohort performance.
• Ensure efficient operation of key sales systems, tools, and processes, analyse data to identify gaps, and recommend improvements for revenue growth, scalability, and efficiency
• Support the relationship with outsourced customer support partner (Ventrica), ensuring seamless collaboration and delivery of exceptional results
• Ownership of the trading meeting, ensuring alignment across revenue-generating teams, driving actionable insights, and tracking performance against key business objectives to optimise revenue outcomes.
• Line management of advertising operations team 

Skills required

• Exceptional stakeholder management skills and experience, up to and including Exec level. You can represent Commercial at the leadership level and contribute meaningfully to strategic decisions.

• Demonstrated ability to lead and develop high-performing operations teams, set strategic direction, and influence culture in a fast-paced environment, with a strong background in aligning cross-functional teams.
• Expertise in performance measurement, metrics development, and driving ROI.
• Experience in managing customer platforms and integrating commercial and operational objectives.
• Strong analytical skills with a demonstrated ability to leverage data and metrics to measure performance, generate insights, and drive informed decision-making to optimise sales outcomes.
• Experience leading change initiatives through your teams with the ability to bring others along on the journey.
• Focused on outcomes, with a strong bias for execution.

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K