National Training Services Coordinator

The National Training Services Coordinator serves as the primary point of contact for customer service and support for our National Training clients. This role requires managing a high volume of email communication (100-200 emails per day) to coordinate training sessions, respond to client and trainer inquiries, and troubleshoot issues. Strong written communication, attention to detail, and time management are critical for success in this position.

The ideal candidate is highly organized, proactive, and adaptable, with the ability to multitask and pivot quickly in a fast-paced environment while ensuring seamless coordination between clients, trainers, and internal teams.

Essential Functions:

• Manage a high volume of email correspondence daily, responding promptly and professionally to clients and trainers regarding scheduling, inquiries, and issue resolution.
• Build and maintain positive and professional relationships with clients and instructors.
• Coordinate and schedule training sessions based on client and instructor availability, ensuring accuracy and efficiency.
• Maintain and update Excel spreadsheets to track training sessions, contracts, and instructor availability.
• Handle inbound and outbound calls on a multi-line phone system, providing top-tier customer support.
• Troubleshoot and resolve customer issues related to training services, escalating when necessary.
• Ensure adherence to regulatory standards within the National Training Services (NTS) program.
• Facilitate the execution of contracts with clients and instructors.
• Process orders for training materials, resources, and services as needed.
• Maintain detailed records of all customer interactions, class scheduling requests, calls, and follow-ups.
• Accurately input and manage customer data in online program management databases.
• Communicate NTS expectations and standards to instructors and clients.
• Adhere to company policies, procedures, and ethical business practices.

Competencies:

• Strong email management skills—ability to process and respond to a large volume of emails daily with clarity, accuracy, and professionalism.
• Exceptional attention to detail to ensure accurate scheduling, record-keeping, and issue resolution.
• Excellent time management and organizational skills—ability to prioritize tasks, manage multiple requests, and meet deadlines efficiently.
• Strong written and verbal communication skills to engage professionally with clients, trainers, and internal teams.
• Ability to multitask and quickly adapt to changing priorities in a fast-paced environment.
• Customer-focused mindset with the ability to provide outstanding service and support.
• Problem-solving skills to troubleshoot issues effectively and provide timely resolutions.
• Collaborative team player with a proactive and supportive approach to working across departments.

• 1+ year of experience in a customer service position
• Strong customer service skills 
• Detail-oriented when executing all responsibilities 
• Accurate and efficient data entry 
• Inbound and outbound call experience, requiring top-level phone etiquette and the ability to quickly transition from one call to the next 
• A team player who understands the importance of collaboration among team members and members of other departments to meet customer needs 
• Outstanding written and oral communication skills 
• Manage time efficiently to plan, execute and meet skills 
• Maintain composure and professionalism under pressure and tight deadlines 
• Strong computer skills in Office products, internet-based and customized databases 

• All the coverage you would expect health, dental, vision, etc. 
• Learning & Development Program.  We are committed to helping you succeed as you grow your career.  Plus, you have unlimited access to the HSI LMS and library of career development training!
• Work-from-home options.  Where you work from is up to you
• Generous vacation time.  Up to 3 weeks to start
• Retirement benefits.  We want to support your future and offer a generous $1:$1 company match

This position has a hourly rate of $17/hr. Where an applicant will ultimately fall within the stated range depends on a variety of factors, including, for example, geographic location and level of experience.

We are a company that cares deeply for its employees, and we understand that all of us have lives outside of work. We encourage a balanced life, and we’ll do everything we can to ensure you find us to be a welcoming, inclusive company. We encourage people of all backgrounds and identities to apply.