Xurrent Application Administrator

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.

HSO is a Gold Certified partner since 2002 and since 2006 has been a part of the Microsoft Dynamics Inner Circle, a prestige reserved for just 1% of Microsoft partners worldwide. Within HSO you’ll work with Microsoft Dynamics 365, Azure cloud platform and our unique, industry-specific solutions.

As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.

Responsibilities:

Your key responsibilities and tasks in this role will include:

- User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.
- Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency.
- Automation: Develop and implement automations to streamline repetitive tasks and improve system performance.
- CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.
- Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.

- Previous working experience with the Xurrent (4me) platform is essential.
- Ability to translate business needs into technical solutions.
- Affinity with IT and experience in configuring web applications.
- Preferably experienced with Service Management (e.g., ITIL, USM) and related processes.
- Experience with Service Integration and Management (SIAM) is highly desirable.
- Understanding of SIAM principles and practices, including governance, service integration, and performance management.
- Proven track record of working in a SIAM environment, ensuring seamless collaboration and service delivery across various providers.
- Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system.
- Analytical, eager to learn, and a team player.

Why choose HSO?

Freedom and flexibility
An organization with a lot of professional freedom and flexibility where we make the best choices together to optimize your development process during your career.
Culture
An open and accessible work environment full of colleagues who are always there for each other. We are one big HSO Team. Because without cooperation and fun, there is no success!
Development and growth
A job with plenty of growth opportunities in an organisation with an eye for your talents, ambitions and the things that drive you.
A good remuneration package
An excellent salary and fringe benefits include a laptop, mobile phone, flexible incentive plan, large office offering a collaborative environment with a modern design and free parking in Amsterdam.

Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!