Implementation Associate

Who we are

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits and payroll. 

Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.

Our DNA

At Humi, we’re proud of our unique DNA.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role 

As an Implementation Experience Associate, you’ll play a critical role in guiding our clients through the successful adoption of our SaaS platform. You’ll be the primary point of contact during the onboarding and implementation process, empowering businesses to confidently manage their HR and payroll needs through our software.

In this role, you will gather requirements, configure systems, deliver tailored training, and ensure a smooth onboarding for new customers. You’ll work closely with cross-functional teams while managing multiple implementation projects simultaneously. With our platform continually evolving, you'll need to be adaptable, proactive, and skilled at communicating with clients of varying levels of payroll and HR knowledge.

Your key focus areas will be: 

• Assess client HR and payroll needs to ensure optimal configuration of the Humi platform.
• Lead onboarding by facilitating training, creating work-back schedules, guiding platform setup, troubleshooting issues, and offering ongoing support.
• Manage a rotating pipeline of clients, ensuring timely and successful implementations.
• Collaborate with cross-functional teams to stay aligned and informed on Canadian payroll regulations.
• Collaborate with Sales and Partnerships to ensure smooth hand-off
• Meet implementation SLAs and KPIs
• Monitor client pipelines, identify roadblocks, and report on progress, feedback, and risks during weekly 1:1s and monthly updates to internal stakeholders.
• Support KYC/KYB processes to ensure compliance during onboarding.
• Identify and implement process improvements to enhance efficiency, launch success, and client satisfaction.
• Proactively resolve client issues to minimize disruption and maintain high satisfaction.
• Gather and share client feedback with Product to drive platform enhancements.
• Ensure seamless handoff to Support and Client Success teams post-implementation.

Who you are 

To thrive at Humi, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: 

• 2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously.
• At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements.
• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines in a dynamic environment.
• Analytical and data-driven mindset, capable of generating reports, tracking key metrics, and assessing pipeline performance.
• Excellent interpersonal and communication skills, with a talent for building trust and rapport with clients and cross-functional teams.
• Proactive and solution-focused, with a passion for delivering a seamless and positive client experience.
• Tech-savvy and quick to learn new platforms, tools, and systems.
• Experience working in a start-up or high-growth environment is an asset.

Bonus points if you have experience with:

• Experience with KYC/KYB processes and compliance requirements would be an asset
• Payroll Compliance Practitioner (PCP) certification is an asset
• Experience with Time and Attendance and Scheduling Software

What we can offer

At Humi, we don’t just talk about a better way to work - we live it. Joining Humi means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies 
• You’ll also have access to a wide range of benefits that include: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities 

Humi is now officially part of the Employment Hero team. Employment Hero is committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.