Helpdesk Support Analyst

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact

As the Helpdesk Support Analyst you will provide high quality support services to end-users. If you are extremely smart, analytical, good with people, motivated, technology savvy and a team player, we would like to hear from you. 

Key Responsibilities

• Address requests regarding hardware, software and networking (On premises and in the cloud)
• Assist with internal systems support & software installation on our office network and development and testing environments.
• Deployment/installation of workstations, printers
• Network maintenance
• User administration for corporate systems (Okta Based) 
• Maintain Network in remote locations (LAN/WAN)
• Ability to work with 3rd party technical vendors.
• Prompt response to requests for technical assistance in person, via phone, and electronically
• Diagnose and resolve workstation/network/VPN related hardware and software issues
• Work independently within assigned priorities and project schedules
• Monitor company provided mobile device for urgent issues
• Clear, courteous and professional verbal and written skills

Requirements

• 3+ Years experience with Desktop administration, Windows/MacOS
• Excellent communication and interpersonal skills with a broad spectrum of end users.
• Ability to multi-task.
• Excellent troubleshooting and root cause analysis skills.
• Ability to adapt, prioritize and learn new technologies and skills.
• Ability to lift & carry computer equipment and components up to 20 lbs.
• Must be available to address emergency problems outside normal business hours.
• Proven work experience as a Desktop administrator, Technical Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of Google Enterprise and MS Office products
• Expertise in Windows and MacOS administration, troubleshooting, and scripting/automation

The Benefits of Working with HYPR

• Competitive Salary & Equity offer with significant upside as we scale
• Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more
• Generous equipment budget and customized workstation. You will have what you need to be successful
• Long-Term stability within a high-growth sector within identity access automation
• A mission driven culture. At HYPR you will never be spinning your wheels on tasks that won’t make an impact. Everything we develop is cutting edge and vital to the success and security of our clients

Note:

• This position is hybrid - at least 3 days a week at our NYC office.
• H1B/Visa support is not currently available for this specific position.

Base Salary: $80,000 - 100,000 

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. 

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process,  please contact peopleops@hypr.com.

HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws.  A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform peopleops@hypr.com if you need assistance completing HYPR’s application process.