Sales Operations Associate

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. Our IdentityIQ® and MyScoreIQ® brands feature credit report and identity theft monitoring, and our Resident-Link® brand focuses on positive rent-payment reporting to the credit bureaus.   

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

The Sales Operations Associate is responsible for entering data and researching opportunities for the IDIQ sales organization. They work closely with sales and account management to ensure quality data is input into the system and assist with various projects as they arise. They take a hands-on approach to perform the role, working directly with frontline individuals, leaders, and all applicable applications. Key duties include, but are not limited to:

• Client Satisfaction – The direct client of the Sales Operations Services department is the IDIQ sales team.  The Sales Operations Services team is responsible to assure that the sales teams are satisfied with the overall department direction and performance results in so much as they are helping support the success of IDIQ sales.
• Research – Research and evaluate (using provided specifications) various lead generation sources for the sales team.
• Data Entry - Input and modify existing data as assigned such as information impacting sales commissions, contact information and other proprietary or sensitive information.
• Collaboration - Participate as assigned with cross-functional teams and stakeholders for projects impacting the sales team.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

• 2+ years of experience in a support role for either customers or some other internal department.
• 1+ years project management-type experience or related experience.
• 1+ years working in the multifamily business sector.
• High level of proficiency in Microsoft Office programs (e.g., Excel, Word, Outlook, PowerPoint, etc.)
• Experience with project management preferred.

Preferred Skill and Experience

• Strong telephonic and electronic communication skills and etiquette.
• Advanced problem-solving skills.
• Familiarity with CRM systems and practices.
• Willingness to learn, respond to coaching, and adapt to sales process
• Strong customer-focused mindset
• Established track record of reliability and good attendance.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
• Ability to multitask with a high volume of tasks
• Flexibility to handle rapid and frequent change and interest in taking on new tasks.
• High level of organization skills, attention to detail, and ability to prioritize and time-manage across multiple deadlines.
• Acts without being told what to do. Brings new ideas to the company.
• Exhibits passion and excitement over work. Has a can-do attitude.

Position Details: This is a full-time, hourly position (40 hours/week). 

Pay: The pay range for this position is a minimum of $24.00 to a maximum of $28.00 per hour based on a full-time schedule.  The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.  

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.

AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants.  The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS,  medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Supervisory: No supervisory responsibilities. 

Business Office Environment: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment.  Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.

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