Partner Operations Specialist ( Portfolio Companie: Sitecore)

IGT 1 Outsourcing Lanka (Private) Limited is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

• Maintain and manage all operational aspects of Partner onboarding process, including contract administration.
• Manage Partner deal and project registrations.
• Establish, maintain and monitor lead flow to and from Partners.
• Partner commission administration.
• Act as a liaison to Field Sales, Partner Sales, Sales Ops, Legal, Marketing, Deal Desk, Sales Finance, and Order Management teams on all partner-related sales issues.
• Perform Global Partner Helpdesk support functions (license keys, badges, portal access, and respond to general program related questions).
• Support Partner and Affiliate Program rollout.
• Support the annual Partner re-tiering compliance process.
• Coordinate the Partner Commission process both with internal and external stakeholders.
• Support development and maintenance of Standard Operating Procedures and ensure consistent business practices across regions and adaptations to local markets when required.

• Bachelor's degree preferred, or equivalent 3-5 years Partner Support, or Sales Operations experience preferably in the software industry.
• Experience with Salesforce CRM and Partner Programs.
• Extraordinary communication ability, both verbal and written, at all levels.
• Strong organizational and time-management skills including multi-tasking, prioritizing and the ability to plan work activities efficiently to meet deadlines.
• Structured and execution orientated with close attention to detail.
• Proven flexibility in dynamic environments and ability to adapt to shifting priorities.
• Intermediate experience with Microsoft Excel.

Additional Skills That Could Set You Apart:
• Exceptional Salesforce experience/super-user would be highly advantageous
• Channel management or similar experience

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.