Service Delivery Manager (Experienced/Senior/Lead)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service. This role involves comprehensive service planning from an end-to-end delivery perspective. Additionally, the Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of the IFS Success Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Success Managers and executive stakeholders of the Customer/Partner. This process forms the foundation for successful engagements, ultimately leading to customer advocacy and value realization for both the Customer and Partner.

• A university degree or an equivalent professional qualification
• Minimum of 5 years of experience in service delivery management, preferably within IT services
• Familiarity with enterprise software solutions is essential
• An understanding of IFS Applications and/or FSM/PSO APPs, as well as the delivery of the IFS Service Portfolio, is a significant advantage
• Extensive service experience in working directly with customers at all levels of the customer organization
• Strong leadership skills
• A service mindset with commercial thinking
• Excellent communication and negotiation skills
• Advanced problem-solving and decision-making abilities along with good situational handling skills
• The ability to read and understand customer contracts and deliver them in collaboration with IFS Service Teams
• Ability to work in a fast-paced environment and adapt to changing priorities

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.