Systems Engineer - Network Operations Center (NOC)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Network Operations Centre Analyst is responsible for monitoring, identifying, and resolving any issues that may impact the availability of IFS business services. This includes reviewing and taking action for alerts within the monitoring tool, resolving issues through tickets, and receiving escalations from the Service Desk and supporting to daily operational activities. .

Where issues are not able to be resolved by the NOC Analyst, they are required to escalate to the next level of Tier 2/3 Administrator support, or to engage additional resources within IFS, Security Operations Center (SOC), or Infrastructure Team. The NOC Analyst will also play an active role to identify inefficiencies within either our processes or monitoring tools.

Job Duties and Responsibilities:

• Provide technical customer service support within the IFS landscape
• Perform troubleshooting to determine and resolve the root cause of most hardware and software issues
• Monitor and test network performance and provide reports and statistics on results
• Spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to remediate client support needs in an effective and timely manner
• Share knowledge and provide assistance across clients as needed
• Stay up to date on current and past incidents to maintain the highest levels of customer service
• Document all problems and solutions in Service Desk ticketing system
• Plan and perform appropriate procedures such as upgrades, documentation, inventory assessment, network security auditing and planning for growth, etc.
• Liaise with varying levels of seniority, across numerous business units
• Proactively maintaining clients network environments
• Research and evaluate new products and technologies
• Assist in the design and building of tools to assist in operations management such as knowledge bases, capacity planning systems etc..

• 2+ years experience in working within a Network Operations Center along with a degree in Information Technology (IT), Management Information Systems (MIS) or Computer Science.
• Hands-on experience with managing Network routers, switches and Firewalls. 
• Cisco CCNA or/and CCNP level knowledge  
• Knowledge and working experience with Azure network administration 
• Understanding of server operating systems (Linux, Windows Server)
• Experience managing and maintaining Cisco switches, Cisco Catalyst switches and spanning tree protocol, Cisco ASA firewall appliances,
• Experience working with, managing and maintaining wireless networks (Cisco or Meraki)
• Experience with Pal Alto firewires, configuring and troubleshooting
• Experience with configuring VPN's and devices
• Expertise in Cisco IOS and NX-OS software, Cisco ACI (Application Centric Infrastructure), Cisco ISE (Identity Service Engine), 2FA/MFA and PKI/certificate solutions, TCP/IP, DNS, SNMP, NTP, HTTP, FTP, DHCP and dynamic routing profiles
• Strong understanding of IP, subnetting, TCP/IP protocols, networking fundamentals and OSI model
• The ability to perform in a distributed team set up on 24x7 shift basis

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.