Global Collections Specialist

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1000 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at Impact:

What You'll Do:

• Accounts Receivable Effectiveness and Efficiency
• Collect on accounts that are at risk of becoming, or have already become delinquent, by communicating with customers via phone/email
• Review new customer accounts for creditworthiness, financial solvency, risks of fraud
• Create aging report to monitor account status and ensure timely payment
• Research any discrepancies or disputes and make recommendation for resolution
• Provide progress updates on a regular basis
• Assist with accounting for bad debt
• Evaluate effectiveness of current collection policies and procedures on account by account basis.
• On-time, complete and accurate deliverables for all activities
• Deliverables meet expectations/direction given by Billing and Collections Manager
• Collaborates internally with : AR Billing and Collections, Finance, Global Clearing House and Customer Success departments
• Collaborates externally with:Advertiser billing contacts and Collections Agencies.

What You Have:

AR Process

• Experience in collecting on accounts that are at risk or already delinquent
• Evaluated credit information provided to determine if accounts will be established for new clients, setting limits for existing clients and holding or closing accounts when necessary
• Audited delinquent accounts considered to be non-collectable to ensure maximum efforts have been taken before assigning bad debt status
• Strong organization and time management skills
• Strong excel skills
• Excellent written and verbal communications skills with the ability to effectively facilitate dispute resolution
• Able to work independently as well as part of a team
• Flexibility and ability to manage multiple, competing priorities to completion, on time and within budget constraints

Business Acumen

• Ability to digest and synthesize information from multiple sources and make dispassionate assessments of what needs to be done with AR
• Work with cross functional operations teams

Experience

• Minimum of 5 years experience in AR or comparable role
• Global AR experience that worked with regional managers
• Tertiary level qualification in Accounting/Commerce

General

• A positive can-do attitude and a willingness to learn new processes and procedures
• Ability to work in a fast-paced, high-pressured environment
• Ability to work as a team player and to work with minimal supervision
• Demonstrated high-level of maturity and confidentialit

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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