Senior Account Manager

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

Oversees the successful management of Studio accounts, including ideation and execution

Reports to the Senior Manager in Studio

What You'll Do:

• Client Leadership: Act as the primary point of contact for clients' creator marketing programs, fostering strong relationships and ensuring their strategic goals are met.
• Creator Development: Identify and cultivate relationships with top-tier creators, ensuring alignment with clients' brand values and campaign objectives.
• Strategic Integration: Collaborate with affiliate publishers, content teams, and marketing channels to provide comprehensive coverage across the marketing funnel.
• Performance Analysis: Conduct regular reporting and analysis of creator partnerships, leveraging the impact.com platform to provide actionable insights.
• Budget Management: Develop and manage influencer campaign’s annual, quarterly, and monthly creator budgets, providing projections and adjusting strategies as needed.
• Team Leadership: Lead and mentor a team of campaign managers and associates, fostering a culture of excellence and continuous improvement.

Other duties as assigned by the Company.

This job description is intended to describe the general nature and level of work being performed by

people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts

or working conditions associated with a job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

What You Have:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 6+ years of experience managing influencer + affiliate marketing programs
• Significant knowledge of budgeting, casting, negotiating, contracting, overseeing fulfillment, draft approvals, reporting, etc.
• Affiliate and campaign performance experience is a must.
• Paid amplification is a major plus (Meta Ads Manager and TikTok Spark Ads)
• Previous agency experience preferred
• Established relationships with creators and talent managers are a plus
• Knowledge of influencers (ideally within CPG, fashion, finance, wellness, fitness, etc.) and influencer rates
• Strong understanding of the creator marketing landscape, platforms, and industry trends and ability to advise clients on best practices. 
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
• Proven track record of executing successful creator marketing strategies with a data-driven approach.
• Knowledge of all social media platforms (Facebook, Instagram, Twitter, Youtube, Pinterest etc.)
• Significant communication, organization, and client relationship management skills
• Must have client-facing experience 
• Strong people skills are needed to maintain professional relationships with influencers and talent managers
• Ability to perform under pressure with tight deadlines
• Strong problem-solving skills
• Knowledge of Google Suite
• Knowledge of the impact.com or an affiliate platform experience

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance

Fitness club fee reimbursementsTechnology stipend 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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