Implementation Manager - Enterprise Solutions

WHO WE ARE

Inato is a Tech for Good company striving to bring clinical research to each and every patient, regardless of who they are or where they live. To do this, we are building the world's first clinical trial platform to create greater visibility, access, and engagement across a more diverse population of doctors and their patients.

Drug development is a challenging, intellectually complex, and rewarding endeavor: we enable global pharmaceutical companies to confidently partner with community-based researchers to increase patient access to the latest medical innovations. The platform currently offers clinical trials from leading companies to over 4,000 sites across the globe and we are well poised for growth in 2025.

We are a growing team of passionate pharmaceutical experts, software engineers, professional services members, and many more - all bringing their unique perspectives to solve the challenges facing clinical research.

Inato is the recent recipient of Fast Company’s Most Innovative Companies of 2024, Fierce Healthcare’s Fierce 15, and Built In's Best Places to Work 2025.

THE ROLE

We are seeking an experienced Implementation Manager - Enterprise Solutions to accelerate tech adoption and enhance the effectiveness of our enterprise-level customers. This role is pivotal in addressing a critical gap in customer onboarding and activation to ensure faster realization of value from our solutions. The ideal candidate will bring a strong background in tech adoption, change management, and project management within clinical trial sectors.

RESPONSIBILITIES

Customer Activation Strategy: Develop and implement customer activation strategies tailored to enterprise-level clients, ensuring seamless tech adoption and optimal engagement across various teams.

Enterprise Rollout Management: Build and execute cohesive launch strategies within customer organizations, considering nuances in processes and structures.

Implementation Ownership: Act as an internal implementation partner, working closely with client stakeholders to identify priorities, create roadmaps, and align on success metrics./

Cross-Functional Collaboration: Collaborate with internal teams, including project management, product, sales, and marketing to drive alignment and ensure smooth execution of customer programs.

Change Management: Lead change management initiatives to ensure customers adapt to new systems, workflows, and tools effectively, minimizing resistance and maximizing adoption.

Key Account Focus: Partner with key accounts to understand their unique needs, implement tailored solutions, and strengthen long-term relationships.

Training and Enablement: Develop and provide training and resources to customer teams to ensure proficiency and engagement with our solutions.

Feedback Loop Creation: Establish feedback loops to capture customer insights, monitor progress, and continuously refine activation strategies.

QUALIFICATIONS

- 5–10 years of experience in customer activation, tech adoption, or implementation roles within large pharmaceutical companies - specifically, clinical trial sectors.

- Experience working in or with tech companies specializing in clinical trials or consulting firms.

- Proven track record in designing and executing change management initiatives, with the ability to influence at all levels of an organization.

- Exceptional ability to engage with leadership, facilitate discussions, and translate complex strategies into actionable plans.

- Experience working across product, sales, marketing, and project management teams to achieve shared goals.

- Ability to assess customer challenges, develop data-driven solutions, and demonstrate measurable results.

BENEFITS

6 weeks vacation

9 holidays + 4 floating holidays

16 weeks of paid maternity leave

Comprehensive health insurance

Competitive salary & equity

We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.