Technical Support Officer

Inbox Business Technologies, a premier provider of IT services, is seeking a Technical Support Officer to join our team. In this role, you will be responsible for delivering comprehensive technical support to clients, troubleshooting issues, and providing effective solutions to enhance customer satisfaction.

Your role will involve diagnosing hardware and software problems, providing timely customer service, and ensuring smooth operation of all systems. We are looking for a team player with a proactive approach to problem-solving and an enthusiastic demeanor to help our clients. This position offers an opportunity to grow within a supportive and fast-paced environment.

Key Responsibilities

• Provide first-level technical support to clients via phone, email, and chat.
• Troubleshoot hardware and software issues and provide effective solutions.
• Document and track issues and resolutions in the support ticketing system.
• Assist clients with installation, configuration, and troubleshooting.
• Work collaboratively with other technical teams to escalate and resolve complex issues.
• Follow up with clients to ensure their technical issues are resolved satisfactorily.
• Maintain up-to-date knowledge of company products and services.

• Bachelor's degree in Computer Science or a related field.
• 1 to 3 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and troubleshooting.
• Ability to work independently and as part of a team.