Global Practice Delivery Manager (Microsoft Dynamics)

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.

Driven by its ambition to grow and industrialize, Inetum generated sales of €2.5 billion in 2023.

In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

Purpose and role

Responsible, at Global Practice level, for project delivery performance balancing on product cost optimization and client satisfaction, and business & delivery risk management on selected key deals.
You will be one of the global manager for Microsoft solutions and Dynamics within the Inetum group

Key deals should be identified in the deal shapping phase depending on the size and/or complexity and/or strategic positioning

Key Responsibilities

• Economic Model
  • On key deals: Challenge and approve delivery model of key engagements at solutioning stage, including consistency between competencies of Project Manager and client needs / level of risk
• Delivery Performance and Risk Management
  • On key deals: Ensure an effective handover between presales and delivery teams
  • On key deals: Actively mitigate delivery risks and take part in the risk management reviews
  • On key deals: Ensure optimization of profitability through delivery productivity and excellence, manage change requests and extensions
  • On key deals: Track clients satisfaction and set up corrective actions as needed
  • On key deals: Closely interface with Delivery Executives
• Industrialization
  • Deploy industrial tools and methods within his/her delivery organization to increase delivery performance
  • Ensure industrialization check and monitoring the engagement ‘stock’

Required skills and experience

• Proven track record in operational management (including senior clients and key BU executives) and in project delivery
• Ability to orchestrate delivery and project manager building on credibility
• Ability to manage customer crisis
• Long term experience managing Microsoft environment, expertise in Azure, 365 and MS Dynamics are very valuable.
• Experience in managing service and business offerings, prioritizing long-term customer relationships
• Effective collaboration.
• Strategic thinker capable of translating strategic visions into actionable tactical objectives, emphasizing operational excellence.
• Entrepreneurial mindset, proactive nature, and results-driven approach, coupled with excellent communication skills, including engagement at the C-level
• Fluent in English and French; proficiency in additional languages such as Dutch is a plus.
• Travel will be required within the different teams of the group (Paris, Belgium, Tunisia, and Morocco) approximately twice a month

Why Join Inetum?

• Impactful Career Growth: Work on strategic projects that shape the digital landscape of the public sector.
• Continuous Learning & Development: Access training and certification programs to expand your skills and stay ahead in the industry.
• Work-Life Balance & Flexibility: Enjoy hybrid working options, satellite offices, and a dynamic work environment.
• Comprehensive Benefits: Competitive salary, company car, fuel/charging card, group insurance, hospitalization coverage, and 32 days of annual leave.
• Global Reach with Local Expertise: Be part of an international company with strong local market presence.

If you are ready to take on a challenging yet rewarding role in a growing market, apply now and become part of our success story at Inetum!