Senior IT Support Engineer / 1

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

You are responsible for the smooth operation of all assigned IT systems according to SLA and KPI definitions. This includes the following points:

• Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality.
• Creation and implementation of monitoring/monitoring.
• Service request management: bug/ticket processing.
• Release & deployment management: planning deployments/rollouts.
• Incident management: analysis, troubleshooting & documentation of operational faults.
• Problem management: definition, documentation and implementation of sustainable measures as part of root cause analysis (RCA).
• Change management: planning and implementation of changes.
• Project work: Supporting projects across all project lifecycles, in particular project role Lead-OMIT appropriate to profile level.
• Participation in on-call duties (outside regular working hours as agreed).

• Good knowledge of Linux systems and applications running on them
• Reading process/sequence diagrams
• Dealing with software artifacts in a cloud infrastructure, Kubernetes
• Solid experience in working with content in SQL databases (example: perform SELECTs, updates on Postures databases; no admin skills necessary)
• be able to read JSON documents
• ability to use Grafana
• ticket systems - JIRA
• Confluence

• Work is conducted in a hybrid system: 3 days a week from one of our office - Warsaw, Poznan or Lublin.