Customer Success Manager

Job Title: Customer Success Manager

Type: Full-time

Experience: +3 years

Location: London

What about us?

Welcome to INFINIT, a global tech company supercharging SMEs in select verticals with a unified platform that combines AI-powered business services with banking, operating systems, and deep industry expertise. Our mission is to help businesses grow simply by offering a comprehensive suite of solutions tailored to their unique needs.

At INFINIT, we are transforming vertical banking for SMEs with our advanced technology and industry knowledge, delivering solutions that drive growth and efficiency. We pride ourselves on innovation, transparency, and building strong relationships with our clients.

Join us at INFINIT as we reshape the landscape of business services, making a positive impact on the global economy. Your adventure in fintech starts here!

• Serve as the primary point of contact (POC) for our clients, fostering strong relationships and comprehending their objectives, identifying avenues for enhancing sourcing, stock rotation, and margins.
• Conduct regular check-ins to grasp client needs and communicate product updates effectively.
• Manage stock audits, ensuring accurate client stock information by coordinating with clients for essential documentation.
• Collaborate seamlessly with internal teams (sales, product, Ops) to ensure customer contentment and timely issue resolution.
• Analyze customer data to identify patterns and opportunities, proactively proposing strategies for operational optimization.
• Develop an in-depth understanding of our product and service offerings, acting as a knowledgeable resource for clients.
• Monitor and assess key performance indicators (KPIs) such as customer satisfaction and churn rate, initiating proactive measures for improvement.
• Manage internal tools, resources, and documentation for customer success, including training materials, best practices, and FAQs.
• Stay updated with industry trends to provide valuable insights to clients.

• Fluent in English, with excellent verbal and written communication skills.
• +3 years of customer success account management, with a focus on managing B2C processes and driving customer satisfaction.
• Customer-centric mindset with a passion for delivering exceptional service and driving customer success.
• Strong organizational skills and attention to detail for efficient management of client portfolios and tasks.
• Excellent communication and interpersonal abilities, adept at building relationships and liaising between clients and internal teams.
• Thrives in a fast-paced environment, adapting to changing priorities and effectively prioritizing tasks.
• Problem-solving skills, employing a data-driven approach to decision-making.
• Familiarity with customer success management tools and CRM systems is advantageous.
• A bachelor's degree in business, marketing, or a related field is preferred.

• Enjoy the flexibility of hybrid working 3 days a week in our Berkley Square office and 2 days from home.
• Competitive salary package
• Gain a stake in our success with share options
• Peace of mind with Bupa Private Healthcare & Dental coverage
• Generous annual leave of 25 days plus a bonus day for your Birthday
• Embrace the opportunity to work from any of our global offices
• Connect and unwind at our regular social events
• Earn extra cash with our refer-a-friend program, Infinit ;)
• Keep fit with 8 gym day passes per month with Hustle.com

Diversity & Inclusion

Infinit promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.