Sales and Billing Operations Process Owner - 12 month assignment

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses

Job Summary: The Sales and Billing Operations Process Owner will be responsible for overseeing and maintaining the accuracy and efficiency of all Event Sponsor & Exhibitor (SPEX) billing activities and processes. This role requires a detail-oriented individual with a strong understanding of sales & billing systems and the ability to identify and implement process improvements.

Key Responsibilities:

• Ensure the integrity and accuracy of all billing activities for SPEX.
• Business owner of the automated integration between the CRM (Salesforce) and ERPs (SAP and Oracle).
• Monitor SPEX billing processes and systems for compliance with company policies and regulatory requirements.
• Liaise and collaborate with cross-functional teams (Finance, Central GBS, Sales, Tax) to resolve billing discrepancies and issues.
• Maintain SPEX billing process documentation and procedures in process management system.
• Lead initiatives to streamline SPEX billing processes and enhance customer satisfaction.
• Provide training and support to Sales Operations team responsible for SPEX billing.
• Trigger daily exceptions to the automated process.
• Provide occasional coverage to Sales Operations, Order Management team.

• Minimum of 2 years of experience in billing or a similar role.
• Process management experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in billing software, Salesforce or other CRM platform, and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to accuracy.

The salary for this role is $55,000 - $65,000 depending on experience

You can make a real impact at Informa Tech, because what we do matters – and we do it at scale. Informa Tech is a division of Informa, where no two days are the same and you’ll find the freedom, opportunity and support of a fantastic community.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. 

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. 

This post will expire on 01/21/2025