Sales Operations Executive 銷售統籌專員

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Role Summary:

The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, product customer engagement, reporting, and data management/entry support. As the Sales teams develop, the role will also become involved in campaign management and informing the CRM team of priorities for future development of our Salesforce system and digital service delivery to then act as a key driving group. They may also on occasion be required to support the Event team with administrative duties.

Job Responsibility

- ​​​​​​​Sales enabling administration including invoicing, payment receipt collection and floorplan management

- Oversight of budgets, maintaining accurate financial data for responsible brand(s)

- Ensure customer queries are answered and/or resolved in a timely manner

- Manage the distribution of the exhibitor manual and be the point of contact for any queries

- Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge

- Support data entry into invoicing system and Salesforce.com and ensure accuracy through periodic analysis

- Support the Event Director to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads

- Help identify priorities for development and gather requirements on system development and perform user acceptance testing

- Perform additional responsibilities as assigned

角色概要:

銷售統籌專員將主要為銷售團隊提供支援，銷售團隊可能在不同地區銷售多個品牌/產品。該職位將推動銷售團隊的一致性和品質，並作為銷售部門和亞洲客戶關係管理團隊之間的關鍵紐帶。他們將提供結構化的銷售管理、Salesforce (CRM)支援、資料分析和調查、產品客戶參與、報告以及資料管理/入口支援。隨著銷售團隊的發展，該職位還將參與活動管理，並告知CRM團隊未來發展Salesforce系統和數位化服務交付的優先事項，從而成為關鍵的推動團隊。他們有時也可能被要求為活動團隊提供行政支持。

工作職責

• 銷售管理，包括發票開具，收款和樓面平面圖管理
• 監督負責品牌的預算，維護準確的財務資料
• 確保及時回答和/或解決客戶的問題
• 管理參展商手冊的分發，並作為任何查詢的聯絡點
• 擔任Salesforce.com銷售團隊業務流程的主題專家(SME)，交叉培訓和知識分享
• 支援資料錄入進銷存系統和Salesforce.com，並通過定期分析確保準確性
• 支援活動總監維護熱門客戶名單，積極跟蹤有競爭力的節目和/或出版物，以尋找新的客戶
• 説明確定開發優先順序，收集系統開發需求，執行使用者接受度測試
• 執行分配的其他職責

Job Requirements:

• University Bachelor’s Degree
• 1 - 2 years of sales support experience across international regions and cultures
• Verbal English and Cantonese mandatory, Mandarin preferable. Written English and Chinese mandatory
• Experience in MS Office and Salesforce CRM highly desirable
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Ability to proactively handle and respond to customer objections
• Interpersonal skills, confident personality, high level of enthusiasm

任職要求: 

• 大學本科學歷
• 1 - 2年跨國銷售支援經驗
• 英語口語及廣東話流利，普通話優先。必須具備中英文書寫能力
• 有微軟辦公軟體和Salesforce CRM經驗者優先
• 較強的組織能力和時間管理能力，能夠與內部高層合作
• 能夠主動處理和回應客戶的異議
• 人際交往能力強，性格自信，工作熱情高

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.