Production Account Manager

This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S account.  The Account Manager works directly with the M&S marketing team and is responsible for the keeping all campaigns within budget and on time.  The role exists in support of the Account Director for each business unit area and focuses on verification, accuracy and completeness of all artwork running through our bespoke approval system Media Centre.  This role requires commitment, resilience and a keen focus on project management.

Your day to day responsibilities include:

• Receiving briefs from the Account Director or directly from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.

• Linking all briefs back to the M&S planning managers and managing the relationships between M&S Marketing and Planning teams to ensure campaigns run smoothly and artwork can be approved in good time.
• Lead pre-production meetings for your business unit per campaign (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
• Maintain a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines
• Brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
• You will accurately manage information from the M&S business units, formulating full production and artwork briefs, producing detailed print specifications and maintaining print allocations for POS material via our tech systems, RULE & Media Centre.
• Ensure that printers have been engaged each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork
• Ensure all M&S cost trackers for POS are kept up to date, and costs are communicated regularly with ITG Account Director, M&S Planning Mangers and M&S marketing.
• Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S team.
• Maintain critical path dates on Monday,com production board, using the main programme board, liaising with M&S Planning managers & Creative SAM who are managing the creative project from brief to implementation
• Send out reminder emails for key dates (send to M&S Marketing POS team, ITG Marketing execs)
• Ensuring WIP report showing all live jobs from media centre is sent each morning and job status report is shared each Friday with client, including any status updates which need to be shared

• Maintaining excellent customer service through outstanding account management - solving issues as and when they arise and making sure that delivery is right every time, and on time.

• You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.
• Experience of briefing artwork requirements and managing process through a studio environment.
• You bring great print knowledge, especially in litho and digital.
• You enjoy getting the best deals, print buying is your forte and you know how to negotiate the best deals whilst maintaining quality and timely delivery.
• This is a busy account, working off large spreadsheets and keeping on top of multiple projects comes natural to you.
• Communication is key - open and transparent, provides context to situations, is collaborative, and solutions driven.
• Detail focus/accuracy - ensure briefs are delivered right, first time, and quality assurance is best in class. 
• Proactivity and accountability - driving the account and making life easier for the client team.
• Delivery focused – driving all projects with clear status, actions, and next steps and most importantly, timelines.
• Positive mindset and calming influence – comfortable working in a fast-paced environment, adapting as required to support our client’s needs.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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