Studio Support Assistant

Position Overview:  

The Studio Support Assistant serves as the primary point of contact for ITG employees, freelancers, and visitors while they are on set or utilising the John Lewis Creative Studio. This role is pivotal in ensuring that both the studio space and back-of-house areas meet the needs of all stakeholders, efficiently directing any queries to the appropriate teams or departments. 

Key Responsibilities: 

First line studio support: The primary point of contact for all freelancers and teams working in the John Lewis Creative Studio at Origin Park. Ensuring clear communication of daily information, offering on-set and in-building support and providing comprehensive assistance for all on-site activities. Understanding daily schedules, being aware of who is on-site and the purposes of the space and ensuring sets are fully prepared to enable smooth and efficient operations throughout the day.  

Team collaboration: Collaborating closely with teams across photography, set build, art direction, production, and post-production to address and resolve queries. Communicating with key stakeholders for each set to ensure smooth workflows whilst effectively managing any challenges that arise during the day. 

Studio Maintenance: Maintaining back-of-house studio areas to a professional and safe standard, performing routine daily upkeep, and coordinating repairs for equipment as needed. 

Health & Safety: Assisting the Studio Manager with maintaining risk registers, managing SRMC processes, and ensuring all health and safety documentation is up to date for the studio and shared spaces. 

Kit planning: Collaborating with Shoot Production to plan future kit needs, ensuring the appropriate standard of kit is hired or purchased. Additionally, supporting shoot production by assisting in compiling detailed kit lists. 

Photography equipment maintenance: managing and maintenance of all photography studio equipment, including cameras and lighting. Conducting regular audits and maintaining an efficient tracking system for all equipment, both in the studio and on location. 

Stock management: Acting as the first point of contact for any stock-related queries or requests, providing excellent service to teams using the studio. Ensuring prop stores are well-maintained, audited, and stocked with on-trend, seasonal items in collaboration with Art Direction and Sample Coordination. Oversee orders for the Creative Studio’s back-of-house areas, including kitchen, hair and make-up, and prop stores. Work with Stock Coordinators to manage shoot-specific equipment, including hired kit and materials, ensuring timely delivery and proper storage for upcoming shoots. 

IT support: Assisting with immediate IT issues, including log-on and access problems, by maintaining a strong relationship with the IT team. Ensure studio computer equipment is well-maintained, accessible, and calibrated, with any IT concerns promptly escalated to IT. Supporting freelance talent with daily IT and equipment needs, including updates, internal access, and calibration. 

Continued professional development: Stay informed about industry-standard equipment and proactively suggest equipment trials to enhance still and moving image output.  

What can you bring to the table?

Just have a look below, if this sounds like you it’s definitely worth putting yourself forward:

• Knowledge of eCommerce studio, shoot requirements and process (fashion and home).  
• Good knowledge of Macs and supporting software 
• Ability to communicate effective suggestions for process improvements and procedures.  
• Passionate about photography and video.  
• Strong organisation, administrative and planning skills 
• Ability to communicate across all levels with employees, Freelancers and across multiple teams  
• Ability to work flexibly in a fast paced environment.  
• Decision making and prioritisation skills when responding to daily queries, multitasking    
• Attention to detail required and accuracy regarding equipment and supplies auditing 
• Understanding of Health and Safety policies and procedures and maintaining a safe working environment  

DESIRABLE 

• Some knowledge/experience of studio operations 

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

• We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
• We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
• At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
• ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
• These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
  
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