Retail Key Account Manager (On-Site)

Who We Are:

Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that inspire people to realize their beautiful potential. With our HQ in Dania Beach and our offices in California and Ohio, we’re constantly raising the bar and evolving to create a more diverse and cultivating work environment.

We develop our digital platforms and promote industry-leading products across online, mobile, social, and retail markets. Integra Beauty has created L’ange and OFIR two leading consumer goods brands that are paving the way for unlimited brand incubation. Our team is at the forefront of emerging trends and we are looking for like-minded individuals to continue growing our company.

About the Role: 

We are looking for an experienced Key Account Manager who is excited about optimizing the growth potential of our online sales channels. This role is also responsible for our Retail relationships, this as a collective is a key account and has the autonomy to grow with strategic vision.

• Including but not limited to:

• Act as the primary liaison with Key Account representatives, working proactively to resolve account issues by establishing a strong professional relationship.
• Engage with Key Account Supplier Portals, gain familiarity with reporting and actionable data to drive improved business results.
• Regularly review and manage product listings, optimizing for best practices.
• Manage asset requests for SDS information, PDP page updates, and image/video content this includes the setup of new SKUs in retail partners systems (PIM and otherwise).
• Collaborate with the operations team to ensure smooth inventory management and timely product delivery.
• Continually monitor and analyze account performance, KPIs, and customer feedback.

• Create and implement sales strategies to maximize revenue and market share on Key Accounts and marketplace platforms.  
• Maintain understanding of retailer forecasts, the accuracy and opportunities within them, partner internally to adjust where necessary to “under-promise and over-deliver.”
• Collaborate with cross-functional teams to proactively develop then execute promotional campaigns, exclusive deals, seasonal promotions, and collaboration opportunities.
• Use data-driven insights to identify and capitalize on sales trends, market opportunities, and customer buying patterns.  
• Minimize profitability erosion through the analysis of chargebacks, returns, damaged products, excess testers. 
• Regularly conduct competitor analysis and adjust strategies accordingly to maintain a competitive edge including but not limited to product pricing, product assortment, end of product life transition planning and short/long term discounting strategies.

• Regularly review Key Account’s latest policies and algorithm changes, ensuring our accounts remain compliant and up-to-date.
• Work closely with the legal team to handle any intellectual property or trademark issues.
• Collaborate with the quality assurance team to ensure all product listings meet Key Account standards and guidelines, meet or exceed their scorecard minimum requirements.
• Proactively manage evolving account requirements, for example UL WercSmart. 
• Ensure all marketing and advertising activities are compliant with Key Account guidelines and industry regulations.  
• Partner with Marketing and Brand teams to drive timely alignment.

• Minimum 2-7 years of experience managing Key Retail Accounts, preferably in the beauty or personal care sector.
• A self-starter, able to work independently and collaboratively with cross-functional teams.
• Exceptional communication skills both within internal and external stakeholder meetings and management scenarios. 
• Strong analytical skills, with experience in interpreting sales data and market trends to drive strategy.
• Excellent customer service skills and the ability to resolve issues promptly and professionally.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Knowledge of SEO best practices and optimization techniques.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.

• Medical, Dental, Vision, Life Insurance 
• 401k plan 
• Additional Opt-In Insurances 
• Work/Life Balance 
• Vacation + Sick Time Pay
• L'ange Hair Product Stipend- a quarterly stipend to help you refresh your favorite L'ange products and also try new products!

• Action Oriented
• Situational Adaptability
• Drives Results