Senior Account Manager

What You Will Do

• Serve as the primary point of contact for a portfolio of existing clients, fostering strong relationships built on trust and value delivery.
• Utilize Sandler or MEDDIC/MEDDPIC methodologies to identify customer needs and drive mutual success.
• Own the renewal process to ensure a seamless customer experience and maintain retention rates.
• Identify and execute account expansion opportunities to increase ARR within assigned accounts.
• Work closely with the Customer Success team to achieve 120% NDR Partner with CSMs to align on customer goals, usage metrics, and strategies for success.
• Act as a bridge between customers and internal teams to address challenges and propose solutions.
• Develop a deep understanding of Interface AI’s SaaS offerings and value propositions to effectively articulate ROI to clients.
• Advocate for customer needs and ensure they are met by Interface AI’s solutions.

What You Will Bring

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 5+ years of experience in account management in the technology industry, preferably working with enterprise clients.
• Farmer mindset with a focus on nurturing long-term client relationships rather than acquiring new logos.
• Strong understanding of SaaS business models and software development lifecycles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Proven ability to manage complex projects and timelines and to prioritize and multitask effectively.
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
• Experience working with AI-powered technologies or customer experience platforms is a plus.
• Ability to work independently in a remote environment, with high self-motivation and self-discipline.

What We Offer

• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance