IT Officer

An IT support officer job is to provide technical support for an organization's IT systems and users. This includes: 

• Installing and maintaining: Setting up and configuring computer systems, hardware, software, printers, and phones 
• Troubleshooting: Diagnosing and fixing hardware and software issues, and troubleshooting performance issues 
• Supporting users: Providing technical support to users over the phone, via email, or remotely 
• Training: Teaching employees how to use software and hardware 
• Analyzing needs: Identifying vulnerabilities and analyzing staff needs to improve efficiency 
• Designing and implementing: Designing, implementing, and testing systems and networks 
• Maintaining records: Keeping logs of repairs and fixes, and preparing reports 
• Collaborating: Working with remote IT teams to provide support services 
• Setting up events: Assisting with the set-up and running of events 
• Data Backup & Archiving: Perform regular backups for end users and archive emails.
• Helpdesk Support: Resolve IT tickets within defined SLAs, providing efficient user support.
• Video Conferencing: Facilitate smooth video conferencing experiences.
• Equipment Maintenance: Clean IT equipment and manage setup for new employees.
• Inventory Management: Update IT asset database with accurate, timely entries.
• Meeting Room Technology: Manage and troubleshoot IT equipment in meeting rooms.
• LAN Network Management: Maintain and monitor the local area network for optimal performance.
• CCTV Monitoring, Configurations and resolving the LAN Connectivity

• Marketing competitive salary and benefits
• Medical Insurance
• Provident Fund
• EOBI
• Paid Leaves