Client Success Manager

InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage relationships, and turn relationship insights into action with increased productivity and transparency.

The Client Success Manager will serve as the primary point of contact for an assigned book of clients, ensuring they are achieving their desired outcomes with our solutions. The role involves nurturing relationships, providing strategic guidance, and addressing any issues to maximize client satisfaction and loyalty. The CSM will work closely with internal teams such as sales, product, and support to ensure a seamless customer experience. 

• Develop and maintain strong relationships with clients, acting as a trusted advisor and primary point of contact for an assigned book of clients. 
• Monitor client health metrics – taking proactive actions to prevent churn and ensure clients are happy with the service. 
• Address client concerns, lightly troubleshoot issues, and provide timely solutions or escalate as needed. 
• Encourage full product usage by educating clients on new features, updates, and best practices. 
• Identify opportunities for upselling, renewals, and increasing client lifetime value. 
• Provide regular status updates, usage reports, and feedback to both the client and internal stakeholders. 
• Work with sales, support, and product teams to ensure client needs are met and feedback is shared for continuous improvement. 
• Represent the voice of the client internally and advocate for their needs in product development, support, and strategy discussions. 

• Proficient in English (C1+)
• Proven experience in client success, account management, or client support roles. 
• Strong communication, presentation, and relationship-building skills. 
• Analytical mindset with the ability to assess client needs and recommend solutions. 
• Ability to manage multiple client accounts and competing priorities simultaneously. 
• Attention to detail and a client-first mindset 
• Experience working with Salesforce is a plus. 
• Bachelor’s degree in business, marketing, or a related field preferred. 

InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences, productivity, and engagement. Our cloud-native platform integrates deal flow management, fundraising, reporting, and investor services. We are proud to serve over 175 clients, including 25 of the top 50 alternative asset managers, managing more than $6 trillion in assets, 750 funds, and 90,000 LPs. Headquartered in Menlo Park, California, we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company, please visit www.investorflow.com.